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- Tasks: Lead operational excellence across clinics and digital telemedicine, driving improvements and efficiency.
- Company: Get A Drip, a forward-thinking health and wellness company.
- Benefits: Hybrid working, generous leave, private medical insurance, and training credits.
- Other info: Join a dynamic team with opportunities for growth and innovation.
- Why this job: Make a real impact in health and wellness while developing your career.
- Qualifications: Strong problem-solving skills and experience in clinic or retail operations.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Get A Drip is a forward-thinking and rapidly expanding preventative health and longevity supported by a strong nationwide physical clinical presence and remote digital prescribing capability. As part of our innovative approach to longevity and wellness, we offer scientifically-backed treatments that support clients in managing their overall health and wellbeing, including vitamin supplementation, red light therapy, cryotherapy, diagnostics and treatments to improve metabolic health. Through our innovative digital platform, patients benefit from increased access to reliable clinical advice and personalised solutions designed to fit seamlessly into their lifestyles.
We are seeking a proactive and solutions-oriented professional to lead cross-functional operational excellence across our network of physical clinics as well as digital telemedicine business. This role goes beyond support; it is about building scalable systems, identifying recurring issues, and independently driving improvements through data-led decision making, regular reporting, and stakeholder alignment. The Business Support Lead will act as the key interface between all stakeholders and central functions while implementing prioritisation frameworks, workflows, and service standards that enhance experience and efficiency.
The Role
- Serve as the operational lead for Zenoti, owning the relationship and driving improvements and training across sites.
- Act as the conduit between clinics and Customer Support, Telemeds, Marketing, and Warehouse/Stock teams to ensure aligned communication and process efficiency.
- Collaborate with Marketing on new product launches and promotions, tracking rollout success and operational feedback.
- Complete clinical audits on behalf of Clinical Operations across owned and franchise estate to identify risks and trends, then support stakeholders to deliver remedial actions and any robust processes required for the longer term.
- Responsible for and to support the Clinic Coordinator to support their key business functions:
- Optimise the Clinic Support and Help inboxes, proactively resolving issues raised by clinic teams and driving long-term solutions.
- Lead the resolution of clinic-related customer complaints, working through Clinic Managers/Teams, ensuring systemic issues are tracked and resolved.
- Managing clinic schedules and absence, optimising utilisation and workforce.
- Act as the key liaison between clinics and external manufacturers or contractors to ensure operational issues are resolved efficiently, while also setting up, verifying, and approving clinical contracts and associated costs to maintain seamless clinic functionality.
Requirements
- Strong problem-solving and analytical skills
- Excellent communication and cross-functional collaboration
- Experience with clinic or retail operations
- Ability to work independently and manage multiple stakeholders
Nice to Have
- Working knowledge of Zenoti or similar operational platforms
- Proficiency in reporting and performance tracking (e.g., using Sheets, Looker)
- Experience with external contractors and project management
What We Offer
- Hybrid/flexible working, one day per week working from home
- Get a Drip Staff training credit to spend on drips and boosters, up to the value of £2,400 per annum
- Private Medical Insurance through BUPA
- 22 days per annum, which rises by one additional day per completed year of service up to a maximum of 30 days + bank holidays
Business Support Lead employer: RGIT Australia
Contact Detail:
RGIT Australia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your skills align with their mission. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience makes you the perfect fit for the Business Support Lead role. Keep it concise and focus on your problem-solving skills and ability to drive improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Business Support Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Lead role. Highlight your problem-solving skills and experience in clinic operations, as these are key to what we’re looking for at Get A Drip.
Showcase Your Communication Skills: Since this role involves liaising with various teams, it’s important to demonstrate your excellent communication abilities. Use examples from your past experiences where you’ve successfully collaborated across different functions.
Be Data-Driven: We love a candidate who can make decisions based on data! If you have experience with reporting or performance tracking, be sure to mention it. Show us how you've used data to drive improvements in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at RGIT Australia
✨Know Your Stuff
Before the interview, dive deep into Get A Drip's services and values. Understand their approach to preventative health and how they leverage technology in their operations. This knowledge will help you connect your experience with their mission during the conversation.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've tackled challenges in previous roles, especially in operational settings. Highlight your analytical skills and how you've used data to drive improvements. This will demonstrate that you're not just a support lead but a proactive problem-solver.
✨Communicate Clearly
Since the role involves liaising between various teams, practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your points effectively and keep the interview engaging.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's future plans, particularly regarding their digital platform and clinic operations. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.