At a Glance
- Tasks: Support the team with customer requests and manage job records efficiently.
- Company: Join a trusted life safety and security partner with over 25 years of experience.
- Benefits: Gain valuable skills, receive training, and enjoy a supportive work environment.
- Other info: Remote training sessions and excellent career development opportunities await you.
- Why this job: Kickstart your career in administration while making a real impact on customer service.
- Qualifications: Motivated individuals with a passion for learning and teamwork.
The predicted salary is between 18000 - 25000 £ per year.
About Amthal: We are one of the nation's trusted life safety and security partners. Our mission is to design, install, maintain & monitor electronic life safety and security systems to a level of best-in-class compliance. We deliver this whilst providing an unrivalled customer experience and professional service. With over 25 years of trading, we have a well-established presence in the industry. Our vision is to scale a sustainable business through the continuous development and investment in our people; and this is where we need you.
As an Administration Apprentice, you will support the team in managing various customer requests for annual system service visits, emergency call out visits to fault find and resolve and the provision of customer documentation and systems administration. You will ensure Engineer visits are accurately recorded, meet compliance standards and are completed efficiently and accurately.
- Assist with managing job records for routine service appointments, emergency call out visits and system take over jobs.
- Learn how to review engineer notes and determine next steps (e.g. quoting, invoicing, rescheduling).
- Support the completion process for jobs, ensuring all documentation is complete and accurate.
- Help maintain and update job information in internal systems (Simpro).
- Liaise with customers regarding job updates and respond to first line queries.
- Maintenance and update of customer portals.
- Work with Finance team to support accurate invoicing processes.
- Support Subcontractor (SSP) process, including tracking and progress completion of jobs.
- Support raising purchase orders and processing invoices with the Finance team.
- Review and verify compliance documentation, including health and safety requirements.
- Assist with setting up recurring invoices and service intervals for new contracts.
Entry Requirements: Interested in building a career in administration and customer service operations. Motivated to develop new skills. Proficient in MS Office packages and are keen to learn new systems, including our job management software - Simpro. You enjoy working as part of a team, communicating with others and solving problems.
Training to be Provided: This is where you'll learn the skills that businesses actually run on. Your apprenticeship training is delivered by Skills for Security, specialists in developing real workplace skills within the fire and security industry. You’ll complete a Level 3 Business Administration apprenticeship, with training delivered remotely, twice a month - no travel, just focused learning that fits around your job.
What you’ll do as part of the programme:
- Learn how real businesses operate day to day.
- Build practical administrative, organisational and communication skills.
- Work on tasks and projects linked to your role.
- Build evidence from your job to support your learning.
- Take part in tutor-led sessions via Microsoft Teams.
We’re proud to be one of the nation’s trusted life safety and security technology partners. Our success lies in creating a working environment where every individual is motivated to work together and exceed the expectations of our customers. We value our people and will support you to deliver on all aspects of our business with integrity and dedication.
Business Administrator Apprentice employer: RGIT Australia
At Amthal, we pride ourselves on being a trusted partner in life safety and security, offering a supportive work culture that fosters growth and development. As a Business Administrator Apprentice, you will benefit from comprehensive training through Skills for Security, allowing you to build essential skills while working in a collaborative environment. With a commitment to employee development and a focus on delivering exceptional customer service, Amthal is an excellent employer for those looking to start a rewarding career in administration.
StudySmarter Expert Advice🤫
We think this is how you could land Business Administrator Apprentice
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of your work or projects to interviews. This could be anything from a presentation to a report that highlights your organisational and communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Administrator Apprentice
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Administrator Apprentice role. Highlight any relevant experience or skills that match the job description, like your proficiency in MS Office and your interest in customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your motivation for the role and how you align with our mission at Amthal. Show us why you're excited about building a career in administration.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your points are easy to understand.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light!
How to prepare for a job interview at RGIT Australia
✨Know the Company Inside Out
Before your interview, take some time to research Amthal. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Business Administrator Apprentice, you'll need strong organisational skills. Be prepared to discuss any previous experiences where you've successfully managed tasks or projects. Use specific examples to illustrate how you can keep things running smoothly.
✨Demonstrate Your Customer Service Mindset
Since the role involves liaising with customers, think of examples where you've provided excellent customer service. Highlight your communication skills and problem-solving abilities, as these are key to ensuring a great customer experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows that you're engaged and eager to learn more about the position and the company.
