At a Glance
- Tasks: Coordinate customer enquiries and manage the hire process from start to finish.
- Company: Join Hudson Lifting, a dynamic team focused on exceptional service.
- Benefits: Enjoy competitive salary, pension scheme, and ongoing training opportunities.
- Other info: Full training provided; we celebrate diversity and inclusivity.
- Why this job: Be part of a fast-paced environment where your organisational skills shine.
- Qualifications: Strong admin skills and a passion for customer service are essential.
The predicted salary is between 25000 - 32000 £ per year.
Are you highly organised with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, detail-focused environment? If so, we want to hear from you! Hudson Lifting is looking for a proactive Hire Desk Administrator / Hire Controller to join our dynamic team. This is a varied role combining customer service, coordination, and administration, where you’ll play a key part in ensuring smooth day-to-day operations and an excellent customer experience.
What you’ll be doing:
- Acting as a central point of contact for customer enquiries across hire, sales, and service.
- Managing the full hire process from enquiry through to completion, ensuring all information is accurate and up to date.
- Preparing quotations, confirming orders, and ensuring all specifications and documentation are clearly recorded.
- Coordinating closely with internal teams to ensure equipment availability, timely dispatch, and efficient service delivery.
- Maintaining and updating systems, records, and hire documentation to ensure compliance and accuracy.
- Handling administrative tasks such as order processing, contract management, and resolving customer queries promptly.
- Supporting the wider team with general administrative duties and operational tasks as required.
- Proactively promoting our products and services, ensuring customers are aware of our full offering.
We’re looking for someone who:
- Has strong administration and organisational skills, with the ability to manage multiple tasks in a high-volume environment.
- Demonstrates excellent customer service skills with confidence in handling enquiries and building relationships.
- Has experience in a hire desk, customer service, or administrative role (equipment hire experience is desirable but not essential).
- Is detail-oriented, with a high level of accuracy when processing orders and maintaining records.
- Can work independently and as part of a team, using a proactive and solutions-focused approach.
- Has a willingness to learn – knowledge of lifting and safety equipment is beneficial, but full training will be provided.
What’s in it for you?
- Competitive salary and a comprehensive pension scheme.
- Death in service benefit for added peace of mind.
- Company uniform and PPE provided.
- Employee Assistance Programme to support your wellbeing.
- Ongoing training and career development opportunities.
Working hours: Full-time, Monday to Friday, 07:30 AM to 5:30 PM.
Hudson Lifting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require any reasonable adjustments for the recruitment process, please let us know.
Ready to take the next step in your career? If you’re looking for a varied role where organisation, customer service, and teamwork come together, we’d love to hear from you.
Administrator/Hire Desk Coordinator - Bridgwater employer: RGIT Australia
Hudson Lifting is an excellent employer that values its employees by offering a competitive salary, comprehensive pension scheme, and ongoing training and career development opportunities. Located in Bridgwater, the company fosters a dynamic work culture that prioritises exceptional customer service and teamwork, ensuring that every team member feels supported and empowered to grow in their role. With a commitment to diversity and inclusion, Hudson Lifting creates a welcoming environment where employees can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Hire Desk Coordinator - Bridgwater
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like RGIT Australia value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like RGIT Australia a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with RGIT Australia!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like RGIT Australia.
We think you need these skills to ace Administrator/Hire Desk Coordinator - Bridgwater
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for RGIT Australia!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at RGIT Australia
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
