At a Glance
- Tasks: Manage client matters efficiently, ensuring outstanding care and communication throughout the process.
- Company: Established law firm focused on Wills, Probate, and Estate Planning with a mission to protect memories.
- Benefits: Competitive salary, performance incentives, and comprehensive professional development opportunities.
- Other info: Join a collaborative culture with access to health and wellness programs.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in administration or client-facing roles, excellent communication, and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Who are we?
We are a well-established Law firm, regulated by the SRA who specialise in Wills, Probate and Estate Planning. We have built a network across the country which work together on a mission to change the way people think about making a Will and preserve not only our clients’ financial assets but their emotional assets too, for future generations. We are here to protect memories, not just money.
Overview of the role
As the Legal Administrator, you will be responsible for the progression of client matters, both Wills and LPA’s, ensuring instructions move forward efficiently, accurately and with outstanding client care. For new instructions, your responsibility begins once the document has been signed. From that point, you will take ownership of the matter through to completion, liaising with external stakeholders such as the Land Registry and the Office of the Public Guardian, and keeping clients informed at every stage. For existing instructions already in the pipeline, the role requires a fast paced, proactive approach, with the ability to engage confidently with clients, provide empathy, and manage client expectations clearly and professionally. You will be a key point of contact for clients, handling inbound calls and ensuring every interaction reflects a genuine commitment to right first time, every time. This role will be working onsite 5 days per week at our office in Bridgend.
Key Responsibilities
- Take ownership of matters after the Will is signed and manage them to completion.
- Keep existing cases moving, reducing delays and maintaining momentum.
- Ensure all tasks are completed accurately and on time.
- Act as a main point of contact for clients, supporting client payments, where they are overdue on payment terms.
- Handle inbound calls professionally and confidently.
- Provide clear updates, manage expectations, and show empathy when dealing with sensitive topics.
- Work with the Land Registry, Office of the Public Guardian, and other stakeholders.
- Track responses, chase outstanding items, and resolve issues promptly.
- Maintain organised and compliant file records.
- Ensure all documents, submissions and case notes are accurate and up to date.
- Monitor deadlines and key milestones.
- Follow SRA standards, GDPR requirements and internal policies.
- Handle confidential information with care.
- Escalate any risks or concerns appropriately.
About you
- Passion for helping people.
- Desired experience in administration, case handling, or a client‑facing environment, such as retail or hospitality.
- Excellent communication skills, both in person and on the phone.
- Strong organisation and attention to detail.
- Confidence in managing client expectations and sensitive conversations.
- Competent with Microsoft Office and case management systems.
- A commitment to delivering a “right first time, every time” service.
- Ability to travel to the Bridgend HQ 5 days per week.
What looks good
- Intentionally collaborates.
- Competitive salary and performance‑based incentives.
- Comprehensive professional development and training opportunities.
- Supportive and inclusive company culture.
- Access to a wide range of employee benefits, including health and wellness programs.
Legal Administrator - Bridgend employer: RGIT Australia
As a well-established law firm in Bridgend, we pride ourselves on our supportive and inclusive culture that prioritises employee growth and development. Our commitment to delivering exceptional client care is matched by our dedication to providing competitive salaries, performance-based incentives, and comprehensive wellness programs, making us an excellent employer for those passionate about helping others while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Administrator - Bridgend
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the firm and understanding their values. Since this role is all about client care, think of examples where you've shown empathy and excellent communication skills in past roles.
✨Tip Number 3
Practice your phone skills! As a Legal Administrator, you'll be handling inbound calls, so get comfortable with answering questions and managing expectations. Role-play with a friend to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our mission to change how people think about making a Will.
We think you need these skills to ace Legal Administrator - Bridgend
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping people in your application. Share any relevant experiences that highlight your commitment to client care and how you can make a difference in their lives.
Tailor Your CV:Make sure your CV is tailored to the role of Legal Administrator. Highlight your experience in administration or client-facing roles, and don’t forget to mention your organisational skills and attention to detail!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be genuine, and don’t hesitate to share your thoughts on how you can contribute to changing the way people think about making a Will.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RGIT Australia
✨Know the Company Inside Out
Before your interview, take some time to research the law firm thoroughly. Understand their mission, values, and the specific services they offer, especially around Wills and Estate Planning. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Legal Administrator, you'll be the main point of contact for clients. During the interview, demonstrate your excellent communication skills by articulating your thoughts clearly and confidently. Practice answering common interview questions while keeping a friendly and professional tone.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle sensitive situations and manage client expectations. Think of examples from your past experiences where you've successfully navigated challenging conversations or resolved issues. This will highlight your empathy and problem-solving skills.
✨Emphasise Your Organisational Skills
The role requires strong organisation and attention to detail. Be ready to discuss how you manage multiple tasks and deadlines. You could mention any tools or methods you use to stay organised, as this will reassure the interviewers of your capability to handle the fast-paced environment.
