At a Glance
- Tasks: Create amazing visitor experiences and manage venue entry at our vibrant arts venue.
- Company: Join Opera North, a welcoming arts organisation in the heart of Leeds.
- Benefits: Earn £13.10 per hour with flexible hours and a fun work environment.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Be part of exciting events and make a real impact on visitors' experiences.
- Qualifications: Teamwork skills and a passion for the arts are essential.
The predicted salary is between 27300 - 27300 € per year.
The ideal candidate will create an exceptional visitor experience by welcoming guests, managing venue entry, and supporting both event-based and day-to-day operations in the Box Office. Responsibilities include sales (using our CRM system Spektrix), customer communications, promoting Opera North membership schemes, and printing and distributing tickets. Working collaboratively with management, the role ensures the smooth and safe running of events and the day-to-day operation of the Box Office with afternoons, evenings and weekends as a priority. This role plays an essential part in shaping a vibrant, welcoming arts venue in the heart of Leeds.
Key accountabilities:
- Give a warm welcome and engage with visitors, ensuring they feel valued and appropriately supported throughout their visit to the Howard Assembly Room.
- Respond to customer queries promptly, providing clear, accurate, and helpful information via email, phone, and in person.
- Maintain up-to-date knowledge of the venue, events, and products to confidently inform visitors and recommend additional services where appropriate.
- Proactively promote and sell tickets, and upsell any additional items such as programmes or merchandise.
- Operate the Box Office Counter including selling tickets and supporting the Duty Manager during events.
- Work collaboratively with colleagues to ensure all tasks are completed effectively.
- Take initiative by identifying and completing tasks that support the smooth running of the venue.
- Complete any other reasonable duties requested by the Duty Manager on shift.
Job Requirements:
- Knowledge of the venues and performances
- Teamwork and collaboration
- Operational awareness
- Adaptability and initiative
Terms and Conditions:
Salary: £13.10 per hour
Equity, diversity and inclusion. We promote equity, diversity and inclusion in our workplace and make recruitment decisions by matching our needs with the skills and experience of the candidate. As we work to address underrepresentation in our workforce, we are particularly keen to hear from applicants from the global majority or those with other protected characteristics.
Box Office Assistant (Casual) employer: RGIT Australia
Opera North is an exceptional employer that fosters a vibrant and inclusive work culture, making it an ideal place for those passionate about the arts. Located in the heart of Leeds, employees benefit from a dynamic environment where they can engage with diverse audiences and contribute to memorable experiences. With a commitment to equity, diversity, and inclusion, Opera North offers opportunities for personal and professional growth, ensuring that every team member feels valued and supported in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Assistant (Casual)
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with the layout, upcoming events, and ticketing systems like Spektrix. This way, when you chat with visitors, you can provide them with all the info they need and make them feel right at home.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different visitor scenarios. The more comfortable you are engaging with people, the better you'll be at creating that warm, welcoming atmosphere we all love.
✨Tip Number 3
Show off your teamwork skills! Think of examples where you've worked well with others in past roles. Being a Box Office Assistant means collaborating with colleagues, so highlighting your ability to work as part of a team will definitely impress.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our vibrant arts community at Opera North.
We think you need these skills to ace Box Office Assistant (Casual)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the arts and customer service shine through. We want to see how excited you are about creating a welcoming experience for our visitors!
Tailor Your Application:Make sure to customise your application to highlight relevant experiences that match the job description. Mention any previous roles where you've engaged with customers or worked in a team, as this will show us you're a great fit for the Box Office.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your skills and experiences. Remember, we're looking for someone who can communicate effectively with our visitors!
Apply Through Our Website:Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at RGIT Australia
✨Know Your Venue
Before the interview, make sure you research the Howard Assembly Room and its events. Familiarise yourself with the types of performances they host and any upcoming shows. This will not only show your enthusiasm but also help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help someone or resolved a difficult situation. This role is all about making visitors feel valued, so demonstrating your ability to engage positively with customers is key.
✨Be Ready to Discuss Sales Techniques
Since you'll be promoting tickets and upselling merchandise, brush up on basic sales techniques. Be prepared to discuss how you would approach selling additional items and how you can use the CRM system, Spektrix, to manage sales effectively. Showing that you have a proactive sales mindset will set you apart.
✨Emphasise Teamwork and Initiative
This role requires collaboration with colleagues and taking initiative. Think of examples where you've worked well in a team or taken the lead on a project. Highlighting your adaptability and willingness to support others will demonstrate that you're a great fit for the Box Office environment.
