At a Glance
- Tasks: Plan and coordinate repairs for social housing, ensuring timely and efficient service delivery.
- Company: Join Cardo Group, a leading provider of building maintenance and refurbishment services.
- Benefits: Enjoy excellent development opportunities, wellbeing resources, and a range of salary sacrifice schemes.
- Other info: Diverse and inclusive workplace with a commitment to equity and teamwork.
- Why this job: Be part of a team that makes a real difference in communities and supports residents.
- Qualifications: Experience in planning or scheduling, strong organisational skills, and customer service abilities.
The predicted salary is between 30000 - 40000 £ per year.
Who Are We: Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained. We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities. Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities - for our people, our clients, and the communities we support. Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?
Role Overview: We are currently recruiting for a Repairs Planner to join our team located in Borehamwood. The Planner is responsible for overseeing the effective scheduling, resource planning, and logistical coordination of the organisation’s repairs, maintenance, and planned works within the social housing portfolio.
Responsibilities:
- Day-to-day planning of the operatives (direct and subcontractors) to ensure all jobs are adequately allocated, attended, FOW raised, jobs re-booked or closed off as necessary.
- Reviewing jobs on the system and feeding back into reports as well as raising any risks to Operational Management.
- Ensuring all appointments booked are met on time with correct allocation, operative and materials required.
- Jobs booked with residents always updated to ensure a positive customer experience.
- Checking/allocating all booked jobs ahead of appointments.
- Daily tracking of jobs and PDA usage (Ops accepting, closing jobs, adding notes, FOWs, SORs etc.)
- Ensure all Ops diaries are reviewed to ensure appointments are met and closed off with FOWs at COP.
- Ensure all emergencies are appointed and allocated promptly (2 hour attendance) throughout the day.
- Daily monitoring of jeopardy to ensure no jobs are booked out of target and monitor absence levels to ensure all jobs are completed.
- Daily monitoring of overdue orders. No more than 20 overdue jobs at any one time.
- Liaising and calling back completion sheets from subcontractors.
- Monitor allocations of work when cancellations occur (no operative should be waiting longer than 15 minutes).
- Materials coordination as and when required.
- Advising engineers / supervisors.
- Book-in authorised VO’s/Quoted FOWs (passed via admin team and authorised by Operations team).
- Booking/re-allocating operative annual leave, sickness, training, TBT, van breakdown etc.
- Updating Dynamics with notes of action etc.
- Cooperating with the planning supervisor and teammates as and when required.
- Working with other teams/operatives/Subcontractors to cover another planner / call Centre advisors’ AL, sickness and at busy times of the day.
- Ensuring Repairs Inbox is regularly reviewed and all jobs raised within 48 hours.
Key Skills & Experience:
- Experience in planning, scheduling, coordination, or contract administration, ideally within social housing, construction, or repairs and maintenance.
- Strong understanding of responsive repairs processes, contractor management, and performance-driven service delivery.
- Excellent organisational skills with the ability to manage a high-volume workload and adapt to changing priorities.
- Confident communicator with strong customer service skills and the ability to engage professionally and empathetically with residents.
- Proficient in IT systems, including Microsoft Office and job management/scheduling software.
- Ability to interpret and work with performance data, KPIs, and operational reports.
- Strong problem-solving skills with the ability to remain calm and effective in a fast-paced, reactive environment.
Salary/Benefits:
- Excellent development and progression opportunities.
- Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions].
- Life Assurance cover.
- Wellbeing Resources and Counselling services.
- Retail & Lifestyle Discount Platform.
- Enhanced Family Leave Provisions.
- Recognition initiatives and awards.
- Occupational Sick Pay.
Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.
Why Join Cardo Group? We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with. Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:
- Teamwork – We collaborate, support one another, and achieve more together.
- Integrity – We act with honesty, fairness, and transparency in everything we do.
- Excellence – We set high standards and deliver quality for our people and our customers.
- Respect – We value every individual and create a space where all voices are heard.
We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.
Repairs Planner - Social Housing in Borehamwood employer: RGIT Australia
Cardo Group is an exceptional employer, offering a supportive and inclusive work environment in Borehamwood, where employees are empowered to grow and develop their careers. With a strong focus on teamwork, integrity, and excellence, we provide excellent development opportunities, competitive benefits, and a commitment to employee wellbeing, making it a rewarding place to work for those passionate about social housing and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Planner - Social Housing in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to social housing and be ready to discuss how your skills align with their mission. Show them you're not just looking for any job, but that you want to be part of something great!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience in planning and coordination, especially in the context of repairs and maintenance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Cardo Group and contributing to our mission.
We think you need these skills to ace Repairs Planner - Social Housing in Borehamwood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Repairs Planner role. Highlight your experience in planning, scheduling, and customer service, especially within social housing or maintenance. We want to see how your skills align with our mission!
Showcase Your Organisational Skills:In your application, give examples of how you've managed a high-volume workload or adapted to changing priorities. We love candidates who can demonstrate their ability to stay calm and effective in fast-paced environments, just like ours!
Communicate Clearly:Your written communication should be clear and professional. Use straightforward language and ensure there are no typos or grammatical errors. Remember, we value strong communication skills, so let that shine through in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at Cardo Group!
How to prepare for a job interview at RGIT Australia
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of repairs planning in social housing. Familiarise yourself with the key responsibilities mentioned in the job description, like scheduling and resource planning. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Repairs Planner, you'll need to communicate effectively with residents and teams. Prepare examples of how you've successfully managed customer interactions or resolved conflicts in the past. This will demonstrate your strong customer service skills and ability to engage professionally.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially in a fast-paced environment. Think of specific situations where you had to adapt quickly or manage multiple priorities. Sharing these experiences will highlight your organisational skills and calmness under pressure.
✨Familiarise Yourself with IT Systems
Since proficiency in IT systems is crucial for this role, brush up on any relevant software you might encounter, like job management or scheduling tools. If you have experience with Microsoft Office, be prepared to discuss how you've used it to enhance your work efficiency.
