At a Glance
- Tasks: Support enterprise customers with complex incidents and manage escalated support tickets.
- Company: Join DataVita, Scotland's fastest-growing tech company at the forefront of cloud innovation.
- Benefits: Enjoy 33 days annual leave, life assurance, and ongoing training opportunities.
- Other info: Work in a vibrant environment with excellent career growth and exposure to all company areas.
- Why this job: Be part of a dynamic team shaping the future of technology in a fast-scaling business.
- Qualifications: Strong troubleshooting skills in Windows/Linux, with experience in managed services preferred.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hamilton International Technology Park, office-based, 5 days a week
About DataVita
DataVita is a next-generation cloud and infrastructure company operating from Tier III-certified data centres in Scotland. We work at the bleeding edge of AI adoption, automation, and how these technologies can be integrated into complex legacy environments to deliver genuine transformation. DataVita is the fastest growing technology company in Scotland, with plans to deploy and invest over £2 billion in the coming years. You would be joining at a relatively early stage of that trajectory. For the right person, this is a chance to build something from the ground up inside a business that is scaling fast.
About the Role
DataVita has a small, highly skilled team delivering large-scale infrastructure solutions for both public and private sector clients, supported through our state-of-the-art Tier III data centre facilities. We are now looking to expand our team further with the addition of a 3rd Line Support Analyst. This role is ideal for a technically capable individual who thrives in a fast-paced managed service environment. You'll support enterprise customers across a range of managed services including IaaS, BaaS, DRaaS and Network. A solid background in technical service desk or operational support is essential, with cloud platform and disaster recovery experience highly desirable.
Responsibilities
- Acting as the final technical escalation point, taking ownership of complex incidents
- Co-ordination and ownership of escalated support tickets, ensuring service levels are maintained
- Ownership of the ongoing operation and maintenance of core service platforms, including patching, vulnerability remediation and incident resolution
- Work alongside networking, security, and infrastructure teams on customer projects.
- Liaising with 3rd party vendors and customers, leading troubleshooting calls to perform root cause analysis on critical system issues
- Creating and maintaining technical documentation
Required Skills & Experience
- Strong troubleshooting skills across Windows and Linux OS, virtualisation, storage, backups and networking
- Excellent communication skills with the ability to work directly with customers and internal stakeholders.
- Team player with the ability to work effectively across technical teams
- High level of attention to detail
- Full UK driving license
Desired Skills & Experience
- Experience working within a Managed Service Provider (MSP) or enterprise data centre environment
- Exposure to virtualisation platforms such as VMware or Hyper-V
- Experience with physical server installation, maintenance and troubleshooting
- Experience with enterprise backup and disaster recovery solutions such as Cohesity
- Familiarity with vulnerability management tooling
- Exposure to enterprise monitoring platforms
- Experience using ITSM toolsets such as ServiceNow
- Knowledge of ITIL service management practices
What You Will Get
- The chance to shape a creative function inside a fast-scaling business
- Direct exposure to every area of the company
- Training and development throughout your time at DataVita
- 33 days annual leave
- Life assurance at 4x salary
- Group income protection at 70% of salary for up to 2 years
- Help@Hand: remote GP - physiotherapy, nutritionist, and more
- Cycle to Work and EV car salary sacrifice schemes
- 6 fully expensed company events per year
- Option to donate to charity through salary
