At a Glance
- Tasks: Answer calls, provide exceptional client service, and support administrative tasks.
- Company: Renowned law firm committed to access to justice and career growth.
- Benefits: Competitive salary, supportive environment, and opportunities for career development.
- Other info: Office-based role with a focus on teamwork and professional growth.
- Why this job: Join a dynamic team and make a real difference in clients' lives.
- Qualifications: Strong communication skills and experience in administration.
The predicted salary is between 24748 - 24748 £ per year.
We are a renowned multiservice law firm committed to access to justice. Our lawyers specialise in criminal defence, family law, housing, civil liberties and human rights. We are a Legal 500 and Chambers UK recommended firm who are currently recruiting for an Administration Assistant to join our Birmingham Office.
This is a full-time position from Monday to Friday from 8.30am – 5.00pm. The successful candidates will be part of a dynamic and growing hub serving all our offices and they will be responsible for providing exceptional service to our clients.
Requirements of the role:- Take inbound calls and ensure all calls are answered promptly and to meet set KPIs
- Answer all inbound calls from prospective and existing clients in a professional manner
- Screen telephone calls, taking relevant and accurate messages
- Liaise with other departments
- Report technical issues impacting service to the IT team
- Assist the wider support teams and carry out general administrative duties when required
This is an office-based role.
Skills required:- Excellent oral and written communication skills
- Polite and professional telephone manner
- Ability to cope with tight deadlines, prioritise tasks and work under pressure
- Proven experience in an administration role
- Excellent time management and organisational skills
- Able to work on own initiative and also as part of a wider team
- Experience using the Microsoft Office suite
We offer a positive and supportive working environment with a firm that prides itself on promoting from within, exposure to industry specialists and a fantastic opportunity to develop a successful career with an award-winning law firm.
We are looking for individuals who are able to join the team ASAP. This role starts at £24,748.50 per year.
Telephone Assistant in Birmingham employer: RGIT Australia
Join our esteemed Birmingham-based law firm, where we champion access to justice and foster a supportive work culture. As a Telephone Assistant, you'll benefit from a positive environment that prioritises employee growth, with opportunities for career advancement within our dynamic team. Enjoy competitive remuneration and the chance to work alongside industry experts in a firm recognised for its commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Assistant in Birmingham
✨Tip Number 1
Make sure you research the firm before your interview. Knowing about their specialisations in criminal defence, family law, and human rights will help you stand out. We want to see that you’re genuinely interested in what we do!
✨Tip Number 2
Practice your telephone skills! Since this role is all about handling calls, try role-playing with a friend. Focus on being polite and professional, just like we expect you to be when answering our clients' queries.
✨Tip Number 3
Show us your organisational skills! During the interview, share examples of how you've managed tight deadlines or prioritised tasks in previous roles. We love to hear about your time management strategies!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
We think you need these skills to ace Telephone Assistant in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Telephone Assistant role. Highlight any relevant admin experience and your ability to handle calls professionally.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the firm. Mention why you’re excited about working in a law firm and how you can contribute to the team.
Show Off Your Communication Skills:Since this role involves a lot of phone work, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional – just like you would on the phone!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RGIT Australia
✨Know the Firm Inside Out
Before your interview, take some time to research the law firm thoroughly. Understand their specialisations, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Telephone Skills
Since the role is all about handling calls, practice your telephone manner. You can do this by role-playing with a friend or family member. Focus on being polite, clear, and professional, as these are key traits they’ll be looking for.
✨Prepare for Common Questions
Think about the typical questions you might face, such as how you handle pressure or prioritise tasks. Prepare specific examples from your past experiences that demonstrate your skills and abilities relevant to the role of a Telephone Assistant.
✨Show Your Team Spirit
This position requires working as part of a wider team, so be ready to discuss how you collaborate with others. Share examples of how you've contributed to team success in previous roles, highlighting your ability to work well under pressure.
