At a Glance
- Tasks: Provide administrative support to health and social care professionals and manage client records.
- Company: N-Able Services Case Management, a trusted provider of case management services in the UK.
- Benefits: Full-time role with standard hours, Employee Assistance Programme, and opportunities for growth.
- Other info: Positive and inclusive work environment with a focus on professional development.
- Why this job: Join a dedicated team making a real difference in clients' lives while developing your skills.
- Qualifications: GCSE English and Maths or equivalent, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
N-Able Services Case Management, part of the Frenkel Topping Group, is a renowned provider of case management and expert witness services across the United Kingdom. With a strong commitment to excellence, reliability, and customer satisfaction, we have built a solid reputation in the industry as a trusted partner for individuals and businesses alike.
At N-Able Services Case Management, we understand that efficient case management is tailored to each individual. We place a paramount emphasis on recruiting individuals who demonstrate unwavering commitment to our clients. Having clients who have been with us from the very start and many others that have been with us for several years is a testament to the work we do and the importance we place on building positive, collaborative relationships with our clients and their families.
As an employer, N-Able Services Case Management is committed to creating a positive and inclusive work environment that values and respects its employees. We believe in providing opportunities for growth, professional development, and recognition of achievements. Join our team and become a part of our mission to deliver exceptional case management services.
What you will be doing
We are looking for a Case Management Support Assistant, someone with administrative experience. The role requires a detail-oriented individual with excellent organisational and communication skills. The role will be directly responsible to the Admin Team Leader and the Senior Leadership Team and will work under their direction. The main purpose of this role is to provide administrative support to our experienced team of health and social care professionals who support clients throughout England and Wales that have suffered catastrophic injury, together with providing general office support. All work undertaken must be compliant with the Data Protection Act and General Data Protection Regulations (GDPR). The company's confidentiality policy must be adhered to at all times.
Responsibilities
- General administration - photocopying, documentation, word-processing and phone communications.
- Document management and record maintenance.
- Formatting reports and documents, and appropriate storage of documents.
- Maintenance of records, ensuring compliance with company policies and procedures for document management.
- To assist with the production of information for billing and creation of invoices.
- Provide support for Case Managers in the maintenance and updating of client and support worker records and files.
- Handling client calls, actively listening, building rapport and taking time to listen and understand their needs.
- Project coordination and spreadsheet management for collating information.
- Data management to develop a deep understanding of the company and our systems.
- External communications and enquiries from a variety of sources including legal professionals, clients with acquired brain injuries and other physical or cognitive disabilities, medical professionals and the public.
- To carry out tasks in the specific direction of the line manager, senior leadership team, other professionals, and case managers working for the company.
Qualifications
- GCSE English and Maths or equivalent.
- Strong organisation and communication skills.
- Attention to detail and professionalism.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Display self-motivation, drive and enthusiasm.
- Possess a flexible approach to work.
What we can offer you
- Full-time role.
- Employee Assistance Programme.
- Standard office hours 9am–5pm Monday to Friday.
Case Management Support Assistant in Birkenhead employer: RGIT Australia
N-Able Services Case Management is an exceptional employer that prioritises a positive and inclusive work environment, fostering professional growth and recognising employee achievements. With a commitment to excellence in case management services across England and Wales, employees benefit from a supportive culture, standard office hours, and opportunities to make a meaningful impact in the lives of clients who have suffered catastrophic injuries.
StudySmarter Expert Advice🤫
We think this is how you could land Case Management Support Assistant in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your skills align with their mission, especially in case management and client support.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience and how it relates to the role of a Case Management Support Assistant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Case Management Support Assistant in Birkenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administrative experience and organisational skills. We want to see how your background aligns with the role of Case Management Support Assistant, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about case management and how you can contribute to our mission. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong written and verbal skills. Whether it’s in your CV or cover letter, clarity and professionalism are key – we want to see that you can handle client calls with ease!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at N-Able Services!
How to prepare for a job interview at RGIT Australia
✨Know the Company Inside Out
Before your interview, take some time to research N-Able Services Case Management. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Case Management Support Assistant, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and maintain attention to detail.
✨Practice Active Listening
During the interview, practice active listening when responding to questions. This means fully engaging with what the interviewer is saying and reflecting on it before answering. It’s crucial for building rapport, especially since the role involves handling client calls and understanding their needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive information. Think of situations where you've had to navigate challenges in a professional setting, particularly those involving confidentiality or client interactions, and be ready to share those experiences.
