At a Glance
- Tasks: Coordinate workshop activities, manage schedules, and ensure excellent customer service.
- Company: Join Tuckwells, a family-run business with over 70 years of experience in the industry.
- Benefits: Enjoy health benefits, a pension scheme, and paid holidays.
- Other info: Work in a new purpose-built outlet with great career development opportunities.
- Why this job: Be part of a dynamic team that supports farmers and turf professionals with innovative solutions.
- Qualifications: Engineering or customer-focused background preferred; strong communication and organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
Responsible for workshop administration, including scheduling jobs and monitoring their progress, keeping customers updated, and introducing/updating and maintaining processes. Monitoring standard KPI and performance reports. Oversees and distributes workload to technicians. To work closely with the Service Manager to ensure a smooth running, efficient workshop delivering excellent customer service.
Location: We are currently building a new purpose-built outlet, with a 10-bay workshop, generous showroom space and offices, at Newnham, near Baldock in Hertfordshire SG7 5DP. The outlet is due to be ready in 2026 but while construction continues, the successful candidate will work at the current Cromer outlet, near Stevenage, Hertfordshire SG2 7QA.
- Welcomes customers and listens carefully to their needs
- Distributes workload to the team according to engineer competencies
- Answers incoming calls, dealing with queries or directing to the relevant party
- Keeps customers informed of job timings, progress and any major increase in bill totals
- Keeps customers informed of site visit dates and times
- Actively gathers data about repairs prior to an engineer's visit and puts information on job cards
- Inputs job stories and checks all completed jobs to ensure they are complete and accurate for both parts and labour
- Processes both invoicing and credits for the workshop
- Ensures all warranty forms are with the Warranty Manager in the required time
- Responsible for Work In Progress ensuring current goals are met
- Work scheduling and issuing jobs to technicians based on skills and ability
- Ensures that service processes, policies and guidelines are followed and applied safely
- May assist the Service Manager in reviewing the workshop performance and to address any specific issues
- May assist the Service Manager to analyse profitability and labour utilisation to maintain an efficient and profitable workshop
- Participates in the out of hours on call rota
Skills & Qualifications:
- An engineering/customer focused background would be an advantage
- Ideally would have workshop experience and be used to dealing with technicians
- Excellent communication skills and able to adapt style as appropriate
- Well organised and calm under pressure
- Confident, curious and keen to develop
- A good level of IT literacy and a competent user of Microsoft based applications
- Good time management
- Self-motivated
Company Benefits: Healthshield Cash Back Plan, Employee Assistance Program, Long Service Awards, Financial Wellbeing Meetings, Company Pension Scheme, paid holiday plus Bank Holidays.
Company Overview: With over 70 years of experience, Tuckwells is more than just a machinery dealer— a family‑run business dedicated to supporting farmers and turf professionals with innovative, reliable solutions. Our commitment is to your success, offering industry‑leading expertise, advanced technology, and personalised service.
Service Coordinator in Baldock employer: RGIT Australia
Tuckwells is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee growth and well-being. With a commitment to innovation and customer service, the new purpose-built outlet in Newnham will provide a modern workspace, while current employees benefit from comprehensive perks such as health plans, financial wellbeing meetings, and a company pension scheme. Join us to be part of a dedicated team where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Baldock
✨Tip Number 1
Get to know the company! Research Tuckwells and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to service coordination. Think about how your skills match the job description and be ready to share examples of your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Coordinator in Baldock
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in workshop administration and customer service. We want to see how your skills align with the role of Service Coordinator, so don’t hold back!
Show Off Your Communication Skills:Since this role involves keeping customers updated and distributing workload, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience:If you’ve got any engineering or workshop experience, make sure to showcase it! We’re looking for someone who understands the ins and outs of a workshop environment, so let us know how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at RGIT Australia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like scheduling jobs, monitoring progress, and keeping customers updated. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about situations where you had to adapt your style to meet different needs—this will demonstrate your versatility and customer focus.
✨Demonstrate Your Organisational Skills
Being well-organised is key for a Service Coordinator. Bring up specific instances where you successfully managed multiple tasks or projects at once. You could even mention any tools or methods you use to stay organised, as this shows you're proactive and ready to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the workshop processes, team dynamics, or future goals of the company. This not only shows your interest but also helps you gauge if the company is the right fit for you.
