At a Glance
- Tasks: Support the management of a vibrant student accommodation facility and ensure a welcoming environment.
- Company: Join a dynamic team at Mezzino, dedicated to enhancing student living experiences.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work culture.
- Other info: Flexible working hours with opportunities for growth and development.
- Why this job: Make a difference in students' lives while building your career in property management.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking an organised and proactive Assistant Accommodation Manager to support the effective management of our new student accommodation facility at Mezzino, Endeavour Court, Stockton-on-Tees. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work efficiently both independently and as part of a team. You will assist in overseeing the day-to-day operations of the property, ensuring a safe, comfortable, and welcoming environment for our students.
Main Responsibilities:
- Provide a warm, professional, and helpful front-of-house reception service
- Respond promptly to enquiries from prospective tenants, parents, and university partners
- Assist with property viewings, open days, and resident events
- Welcome and coordinate visitors, contractors, and university staff on-site
- Support tenancy administration, including processing deposits and contracts
- Assist with student allocations and generating tenancy agreements
- Monitor and manage rent collection and arrears follow-up
- Maintain accurate office records, databases, and email communications
- Liaise with the Facilities team to ensure quick resolution of maintenance issues
- Support resident check-ins and check-outs
- Support the Accommodation Manager in ensuring Health & Safety compliance across the site
About You:
- Experience in property management, residential lettings, or student accommodation
- Excellent communication and interpersonal skills
- Highly organised, with the ability to multitask and work under pressure
- Proactive, self-motivated, and adaptable to change
- Strong IT skills – confident using MS Office and CRM/database systems
- Able to work occasional weekends to support open days and seasonal demand
Working Hours: Monday - Friday 12:00pm - 8:00pm
Assistant Accommodation Manager employer: RGIT Australia
Join our dynamic team at Mezzino, where we prioritise a supportive and inclusive work culture that fosters personal and professional growth. As an Assistant Accommodation Manager in Stockton-on-Tees, you will benefit from comprehensive training, opportunities for career advancement, and a collaborative environment that values your contributions to creating a welcoming home for students. Enjoy a fulfilling role with a focus on customer service and community engagement, all while working in a vibrant location that enhances your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Accommodation Manager
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like RGIT Australia.
We think you need these skills to ace Assistant Accommodation Manager
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at RGIT Australia and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at RGIT Australia!
How to prepare for a job interview at RGIT Australia
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at RGIT Australia. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at RGIT Australia. Your motivation can often outweigh experience, so let that passion shine through!
