At a Glance
- Tasks: Lead and develop patient administration teams to enhance the patient experience.
- Company: One Ashford Hospital, part of the innovative Phoenix Hospital Group.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Join a diverse team committed to exceptional patient-centred care.
- Why this job: Make a real difference in patient care while leading a dynamic team.
- Qualifications: Experience in healthcare administration and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
One Ashford Hospital, part of Phoenix Hospital Group, have an exciting opportunity for a dedicated and experienced administration leader to take on the role of Practice Administration Manager, supporting our teams and enhancing the patient experience. This is a key leadership role, responsible for the effective management of our Front of House, Reservations, Medical Records, Private Practice and NHS Administration teams. You will play an important part in ensuring our patients receive a seamless, efficient and outstanding experience through their journey with us.
Working closely with the Hospital Director, consultants, clinical teams and wider hospital colleagues, you will lead and support service improvements, drive operational excellence and develop a positive, engaged and high-performing administration team.
About the role.
- Lead, motivate and develop patient administration teams, creating a supportive and collaborative working environment.
- Oversee the delivery of efficient, patient-focused administrative services across the hospital.
- Review processes and implement improvements to enhance quality, performance and patient experience.
- Build and maintain strong working relationships with consultants, colleagues, patients and external stakeholders.
- Support the smooth delivery of both private and NHS patient pathways.
- Promote high standards of service, accuracy and professionalism across all areas of patient administration.
About you
We are looking for an experienced healthcare administration leader who is passionate about delivering excellent service and supporting teams to succeed. You will bring strong leadership and communication skills, a proactive approach to problem solving and the ability to work effectively in a busy healthcare environment. Experience within private healthcare, NHS administration processes, ERS and RTT pathways would be advantageous. If you are passionate about developing people, improving services and making a positive difference to the patient journey, we would love to hear from you.
About the Hospital
One Ashford Hospital is located in Kent. Patients receive fast access to appointments with specialist Consultants, diagnostic imaging and treatment for a range of health concerns. Our private hospital has been designed with the latest technology and with patient care at its heart. One Ashford Hospital is part of Phoenix Hospital Group, a leading London based private healthcare group. Phoenix provide exceptional patient centred care with three state-of-the‑art medical facilities in the Harley Street Medical Precinct in Central London and one in Chelmsford, Essex. One Ashford is next door to the William Harvey Hospital and is close to junction 10 of the M20. Parking is available and is ideally located for candidates living in and around the Ashford area.
Our Recruitment Process
At One Ashford Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer. One Ashford Hospital is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references. They will also be subject to proof of eligibility to work in the UK. Phoenix Hospital Group will not be engaging with recruitment agencies for this role. All applicants should apply directly to the job advert.
Practice Administration Manager in Ashford employer: RGIT Australia
RGIT Australia is an outstanding employer that fosters a dynamic and inclusive work culture, perfect for those passionate about the beauty industry. With hybrid working options and competitive benefits, employees are encouraged to grow and thrive in their careers while contributing to the success of innovative product portfolios. Join us in a vibrant environment where your expertise in product marketing can truly shine and make a meaningful impact.
