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For Companies At a Glance
- Tasks: Lead and inspire your team while ensuring top-notch customer service.
- Company: Join the UK's largest employee-owned business, home to Waitrose and John Lewis.
- Benefits: Enjoy flexible working options and a supportive work-life balance.
- Why this job: Be part of a culture that values kindness, respect, and personal growth.
- Qualifications: Experience in leading teams in fast-paced retail environments is essential.
- Other info: Apply early as roles may close quickly due to high demand.
The predicted salary is between 28800 - 43200 £ per year.
As a Team Manager in one of our Waitrose shops, you will influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Key Responsibilities
- Oversee the entire day-to-day operation of the shop in a fast-paced environment.
- Use your commercial skills to maximise sales and profit while minimising wastage.
- Ensure consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improve and maintain customer satisfaction.
- Manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you will need
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Demonstrated passion for and understanding of retail.
- Resilience to support and plan your team's response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager employer: Régie-Cite
Contact Detail:
Régie-Cite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Familiarise yourself with Waitrose's values and customer service approach. Understanding their commitment to quality and customer satisfaction will help you align your leadership style with their expectations.
✨Tip Number 2
Showcase your experience in managing teams in fast-paced environments during your interactions. Be ready to share specific examples of how you've motivated teams and improved customer satisfaction in previous roles.
✨Tip Number 3
Prepare to discuss how you handle change and support your team through transitions. Highlighting your resilience and adaptability will demonstrate that you're equipped to lead in a dynamic retail environment.
✨Tip Number 4
Engage with current or former Waitrose employees on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to discuss during your interview, showing your genuine interest in the role.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Team Manager position. Understand the key responsibilities and essential skills required, so you can tailor your application to highlight your relevant experience.
Highlight Leadership Experience: In your CV and cover letter, emphasise your experience in leading teams in fast-paced environments. Provide specific examples of how you've motivated and inspired your team to achieve goals, as this is crucial for the role.
Showcase Customer Focus: Demonstrate your passion for customer service by including examples of how you've improved customer satisfaction in previous roles. This aligns with Waitrose's commitment to outstanding Partner-led service.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for the Team Manager role at Waitrose. Use keywords from the job description and reflect the values of the company, such as teamwork, respect, and ownership.
How to prepare for a job interview at Régie-Cite
✨Showcase Your Leadership Skills
As a Team Manager, your ability to lead and inspire your team is crucial. Prepare examples of how you've successfully motivated a team in the past, especially in fast-paced environments. Highlight your approach to creating a supportive culture that encourages productivity.
✨Demonstrate Customer Focus
Waitrose prides itself on outstanding customer service. Be ready to discuss how you have improved customer satisfaction in previous roles. Share specific strategies you've implemented to enhance the customer experience and build loyalty.
✨Discuss Your Commercial Acumen
Maximising sales and minimising wastage are key responsibilities for this role. Prepare to talk about your experience with commercial decision-making and how you've successfully driven sales in a retail setting. Use data or examples to illustrate your impact.
✨Prepare for Change Management Questions
The ability to manage change effectively is essential. Think of instances where you've led your team through transitions or challenges. Be ready to explain your approach to influencing stakeholders and ensuring smooth implementation of changes.
