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For Companies At a Glance
- Tasks: Lead a high-profile client portfolio and oversee diverse FM services.
- Company: Prestigious company in Surrey with a focus on excellence.
- Benefits: Competitive salary, car allowance, bonus, and career growth opportunities.
- Why this job: Make a meaningful impact while shaping service delivery and client relationships.
- Qualifications: Strong leadership in Total FM, excellent communication, and commercial acumen.
- Other info: Dynamic role with a focus on innovation and team development.
The predicted salary is between 72000 - 84000 £ per year.
Are you an inspiring FM leader ready to take ownership of one of the most high-profile client portfolios in the UK? We’re seeking a dynamic Account Director to oversee a prestigious multi-site campus in Surrey. This is a standout opportunity for a strategic, commercially minded leader to shape service delivery, strengthen senior client relationships and drive continuous improvement across a complex Total FM environment.
If you thrive on challenge, enjoy influencing at the highest level, and want to make a meaningful impact across a major account, this role offers the perfect platform.
The Opportunity
As Account Director, you’ll be the driving force behind a full suite of FM services, covering:
- Hard & Technical Services
- Soft FM
- Security
- Catering
- Project Delivery
- Workplace Experience
You’ll lead a high-performing team, manage end‑to‑end operational delivery, and play a pivotal role in shaping long-term strategic direction. Your leadership will ensure exceptional service, robust compliance, commercial growth, and an outstanding workplace experience for thousands of users.
What You’ll Lead & Deliver
- Champion a culture of excellence, ensuring all contractual KPIs, SLAs, and quality standards are consistently achieved
- Build, nurture, and elevate senior-level client relationships, acting as the trusted partner for all operational and strategic matters
- Lead and motivate multidisciplinary teams, driving performance, development, and succession planning
- Oversee all technical and statutory compliance across a complex, high-risk estate
- Ensure effective management of suppliers and subcontractors, optimising value, quality, and delivery
- Drive commercial outcomes, including P&L ownership, cost efficiencies, and long-term growth opportunities
- Implement forward-thinking initiatives that enhance service delivery, innovation, and customer experience
What You’ll Bring
- Strong leadership experience within Total FM or Technical FM environments
- Expertise in managing M&E and critical infrastructure across complex estates
- Excellent knowledge of health & safety legislation, compliance frameworks, and safe systems of work
- Ability to create and embed best-in-class SOPs and EOPs for high‑risk or technical environments
- Proven track record in developing high-performance FM and engineering teams
- Confident communicator with the presence to influence senior stakeholders and provide expert guidance
- Experience delivering large-scale capital or infrastructure projects on time and on budget
- Commercially astute with a passion for improving service, driving value and strengthening partnerships
Director, Customer Account Manager in Surrey employer: RGH-Global | People Services
Contact Detail:
RGH-Global | People Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager in Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your leadership experience in Total FM. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest reiterating your enthusiasm for the role and how your skills align with their needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Account Director position!
We think you need these skills to ace Director, Customer Account Manager in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Director. Highlight your leadership experience in Total FM and any relevant achievements that showcase your ability to manage complex estates and drive commercial outcomes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built strong client relationships and led high-performing teams in the past.
Showcase Your Strategic Mindset: In your application, emphasise your strategic thinking and problem-solving skills. We want to see how you’ve implemented forward-thinking initiatives that enhanced service delivery and improved customer experience in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at RGH-Global | People Services
✨Know Your Stuff
Make sure you’re well-versed in Total FM and Technical FM environments. Brush up on your knowledge of health & safety legislation and compliance frameworks, as these will likely come up during the interview. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts but can apply them effectively.
✨Showcase Your Leadership Skills
As a potential Account Director, you’ll need to demonstrate strong leadership capabilities. Prepare to share stories about how you’ve led multidisciplinary teams, driven performance, and managed end-to-end operational delivery. Highlight any initiatives you’ve implemented that have improved service delivery or team dynamics.
✨Build Rapport with Interviewers
Since this role involves building senior-level client relationships, it’s crucial to showcase your communication skills. Practice engaging with your interviewers as if they were clients. Ask insightful questions about their expectations and challenges, and be ready to discuss how you can add value to their operations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and strategic thinking. Think about challenges you’ve faced in previous roles, particularly in managing complex estates or delivering large-scale projects. Be ready to outline your thought process and the outcomes of your decisions.