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For Companies At a Glance
- Tasks: Lead a high-profile client portfolio and oversee diverse FM services.
- Company: Dynamic company focused on excellence in facilities management.
- Benefits: Competitive salary, car allowance, bonus, and career growth opportunities.
- Why this job: Make a meaningful impact while shaping service delivery and client relationships.
- Qualifications: Strong leadership experience in Total FM and expertise in managing complex estates.
- Other info: Join a culture of excellence with opportunities for innovation and development.
The predicted salary is between 72000 - 84000 £ per year.
Are you an inspiring FM leader ready to take ownership of one of the most high-profile client portfolios in the UK? We’re seeking a dynamic Account Director to oversee a prestigious multi-site campus in Surrey. This is a standout opportunity for a strategic, commercially minded leader to shape service delivery, strengthen senior client relationships and drive continuous improvement across a complex Total FM environment.
If you thrive on challenge, enjoy influencing at the highest level, and want to make a meaningful impact across a major account, this role offers the perfect platform.
The Opportunity
As Account Director, you’ll be the driving force behind a full suite of FM services, covering:
- Hard & Technical Services
- Soft FM
- Security
- Catering
- Project Delivery
- Workplace Experience
You’ll lead a high-performing team, manage end‑to‑end operational delivery, and play a pivotal role in shaping long-term strategic direction. Your leadership will ensure exceptional service, robust compliance, commercial growth, and an outstanding workplace experience for thousands of users.
What You’ll Lead & Deliver
- Champion a culture of excellence, ensuring all contractual KPIs, SLAs, and quality standards are consistently achieved.
- Build, nurture, and elevate senior-level client relationships, acting as the trusted partner for all operational and strategic matters.
- Lead and motivate multidisciplinary teams, driving performance, development, and succession planning.
- Oversee all technical and statutory compliance across a complex, high-risk estate.
- Ensure effective management of suppliers and subcontractors, optimising value, quality, and delivery.
- Drive commercial outcomes, including P&L ownership, cost efficiencies, and long-term growth opportunities.
- Implement forward-thinking initiatives that enhance service delivery, innovation, and customer experience.
What You’ll Bring
- Strong leadership experience within Total FM or Technical FM environments.
- Expertise in managing M&E and critical infrastructure across complex estates.
- Excellent knowledge of health & safety legislation, compliance frameworks, and safe systems of work.
- Ability to create and embed best-in-class SOPs and EOPs for high‑risk or technical environments.
- Proven track record in developing high-performance FM and engineering teams.
- Confident communicator with the presence to influence senior stakeholders and provide expert guidance.
- Experience delivering large-scale capital or infrastructure projects on time and on budget.
- Commercially astute with a passion for improving service, driving value and strengthening partnerships.
Account Director in Surrey employer: RGH-Global | People Services
Contact Detail:
RGH-Global | People Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director in Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can land you that Account Director role.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. We want you to be able to discuss how your leadership experience aligns with their needs. Show them you’re the strategic mind they’ve been looking for!
✨Tip Number 3
Practice your pitch! You’ll need to communicate your vision for service delivery and client relationships clearly. We suggest rehearsing with a friend or mentor to nail that confident delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can drive excellence in Total FM and make a real impact!
We think you need these skills to ace Account Director in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Director role. Highlight your leadership experience in Total FM and any relevant achievements that showcase your ability to manage complex estates and drive commercial outcomes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've built strong client relationships and led high-performing teams in the past.
Showcase Your Strategic Mindset: In your application, emphasise your strategic thinking and problem-solving skills. We want to see how you’ve implemented forward-thinking initiatives that have enhanced service delivery and customer experience in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at RGH-Global | People Services
✨Know Your FM Inside Out
Make sure you brush up on your knowledge of Total FM and Technical FM environments. Be ready to discuss your experience with hard and soft services, as well as any specific projects you've led. This will show that you’re not just familiar with the industry but also have hands-on experience.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've motivated teams in the past. Think about times when you’ve driven performance or developed high-performing teams. This is crucial for a role that requires managing multidisciplinary teams and ensuring exceptional service delivery.
✨Build Client Relationships
Be ready to talk about how you've built and nurtured senior-level client relationships. Share specific instances where you acted as a trusted partner and influenced strategic decisions. This will demonstrate your ability to strengthen client ties, which is key for this role.
✨Understand Commercial Outcomes
Familiarise yourself with P&L ownership and cost efficiencies. Prepare to discuss how you've driven commercial growth in previous roles. Highlight any forward-thinking initiatives you've implemented that enhanced service delivery or customer experience, as this aligns perfectly with what they’re looking for.