At a Glance
- Tasks: Lead after-sales operations and ensure top-notch customer service across Europe.
- Company: Global leader in heavy equipment manufacturing with a focus on innovation.
- Benefits: Competitive salary, bonus potential, and extensive career growth opportunities.
- Other info: Join a fast-growing company and work on large-scale infrastructure projects.
- Why this job: Make a real impact in a dynamic role with international travel.
- Qualifications: 6+ years in after-sales/service and strong leadership experience required.
Location: United Kingdom (with extensive European travel)
Salary: £50,800 – £89,453 per annum + benefits + bonus potential
Region: Europe
Travel: Frequent international travel required
About the Company
Our client is a global leader in heavy equipment manufacturing, specialising in construction machinery, lifting equipment, earthmoving solutions, and aerial work platforms. With a strong heritage in engineering excellence and innovation, the business has rapidly expanded its international footprint across Europe, the Middle East, and Asia, delivering cutting-edge solutions to major infrastructure, construction, and industrial projects. The organisation is currently experiencing significant global growth, particularly across emerging markets and strategic infrastructure corridors, and is investing heavily in after-sales service excellence, dealer capability, and customer experience across Europe.
The Opportunity
We are seeking an experienced and dynamic Europe Area Service Manager to lead aftersales operations, dealer performance, and customer service delivery across the region. This is a high-impact leadership role responsible for driving service excellence, building high-performing teams, and ensuring best-in-class support to key customers and partners.
Key Responsibilities
- After-Sales Service & Operations
- Deliver outstanding after-sales support across the European region
- Ensure strict adherence to Service Level Agreements (SLAs) (e.g., 1-hour response, 8-hour onsite, 72-hour resolution)
- Oversee field service operations and optimise resource deployment
- Dealer Network Development
- Evaluate and enhance authorised dealer capabilities across service, tools, facilities, and staffing
- Implement certification standards and performance improvement plans
- Expand service coverage via third-party service partners
- Parts & Service Revenue Growth
- Develop and execute regional spare parts and service sales strategies
- Improve inventory turnover, availability, and sales performance
- Drive proactive upselling of service contracts and maintenance packages
- Key Account & Customer Management
- Act as the primary service lead for VIP and strategic customers
- Ensure high levels of customer satisfaction and retention
- Manage service delivery performance and escalation resolution
- Technical Support & Product Improvement
- Lead technical support teams in resolving complex equipment issues
- Coordinate upgrades, modifications, and field improvements
- Capture and feedback product performance insights to engineering teams
- Inventory & Cost Control
- Optimise spare parts inventory planning and working capital
- Maintain >95% parts availability while controlling stock levels
- Align supply chain operations with service demand
- Warranty & Compliance Management
- Oversee warranty processes and claims approvals
- Ensure compliance with internal service standards and audit requirements
- Training & Capability Development
- Deliver training programmes for dealers and technicians
- Promote knowledge sharing and continuous technical development
- Leadership & Team Development
- Build, lead, and mentor regional service and technical teams
- Drive performance through KPIs, scorecards, and structured reviews
- Collaborate cross-functionally with finance, supply chain, and operations
Candidate Requirements
- Education
- Bachelor's degree in Mechanical Engineering, Automotive Engineering, or related field
- Experience
- Minimum 6+ years in after-sales/service within:
- Construction machinery
- Heavy equipment
- Plant machinery or industrial equipment
- At least 3+ years in leadership or team management roles
- Proven experience managing dealer networks and customer relationships
- Technical & Professional Skills
- Strong mechanical/electrical fault diagnosis and troubleshooting ability
- Solid understanding of aftermarket operations, SLAs, and service delivery models
- Experience with CRM systems and Microsoft Office tools
- Excellent communication, negotiation, and stakeholder management skills
- Languages
- Fluent in English (essential)
- Additional European language(s) highly desirable
- Other Requirements
- Full, valid driving licence
- Willingness to travel extensively across Europe
- Highly Desirable Experience
- Background with globally recognised OEMs in construction machinery or heavy equipment
- Strong knowledge of the European aftermarket landscape and regulatory environment
- Experience in:
- Dealer development & performance improvement
- Technical training programmes
- Cross-cultural team collaboration
What's on Offer
- Competitive salary package (£50K–£89K DOE)
- Opportunity to join a fast-growing global organisation
- Exposure to large-scale infrastructure and industrial projects
- Career growth within an international business
- A leadership role with real regional impact
Service Manager in England employer: RGH-Global | People Services
As a global leader in heavy equipment manufacturing, our company offers an exceptional work environment for the Service Manager role, characterised by a commitment to engineering excellence and innovation. Employees benefit from competitive salaries, extensive career growth opportunities within a rapidly expanding international business, and the chance to make a significant impact on service delivery across Europe. With a strong focus on after-sales service excellence and a collaborative work culture, we empower our teams to thrive while supporting major infrastructure projects.
Contact Details:
RGH-Global | People Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in England
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like RGH-Global | People Services, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Service Manager at RGH-Global | People Services.
We think you need these skills to ace Service Manager in England
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at RGH-Global | People Services
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
