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- Tasks: Drive customer success and retention while supporting clients with E-commerce products.
- Company: Join a leading B Corp Certified retailer dedicated to social impact and growth.
- Benefits: Enjoy remote work options, 25 days holiday, an 8% pension contribution, and bonuses.
- Why this job: Be part of a dynamic team shaping software solutions for well-known UK charities.
- Qualifications: Experience in customer success or account management, with a focus on SaaS products.
- Other info: This role offers a chance to influence strategy in a rapidly growing tech company.
The predicted salary is between 36000 - 60000 £ per year.
Join our amazing B Corp clients team as a Customer Success Manager. Are you a seasoned Customer Success Manager looking for an exciting new challenge? We are seeking a dynamic professional to join our clients rapidly expanding team and help their customers unlock the full potential of their E-commerce products and services.
As a key player in our clients Software as a Service (SaaS) division, you will be part of a leading, B Corp Certified, multi-award-winning retailer. They are proud to serve well-known UK charities and are eager to further expand their reach. Your role will be pivotal in shaping their software to ensure optimal product-market fit.
They are looking for a customer-centric professional with a commercial background who can lead the charge in providing their new and existing clients with the support they need to fully utilise their products and maximise their return on investment. Your commercial focus will drive growth across the business and increase Customer Lifetime Value (CLV) by improving retention and maximising Net Retention Revenue.
You will use tools such as HubSpot, Monday.com, and Jira to maintain accurate data, keep customer success plans updated, and manage renewals. The ideal candidate will leverage their previous commercial account management experience to understand customer pressure points, identify new revenue streams, and deliver solutions to complex problems. Prior experience with SaaS products is a must.
Key Responsibilities:- Drive growth and retention across your customer portfolio.
- Serve as the primary point of contact for customers, becoming a trusted advisor through your expertise in their products, services, and industry.
- Analyse customer data to make data-driven decisions and recommendations.
- Conduct regular reviews to communicate product updates, report on progress and performance, and identify growth opportunities.
- Share customer insights, feedback, and product enhancement requests with internal stakeholders.
- Work with clients to configure and roll out software, providing both on-site and virtual training and support.
- Represent the voice of the customer to influence product development, marketing, and sales processes.
- Sound experience as a customer success manager, commercial account manager, or client solutions professional.
- Proven track record of exceeding growth targets.
- Strong communication and presentation skills.
- Proactive, positive, self-starter, and team player with a knack for continually improving processes.
- Results-driven, with success measured through customer satisfaction and ROI.
- Ability to digest complex data and relay it to customers in a clear and concise way.
- Tech-savvy with experience in a fast-paced agile startup environment.
- Strategic mindset and commercial mentality.
- Willingness to travel to customer sites and company headquarters.
- Experience using CRM systems such as HubSpot, Salesforce, or similar.
This is a fantastic opportunity to join a growing technology company with great ambition and vision at a critical stage. You will play a key role in executing and shaping strategy. In addition to a competitive salary, and the option to work remotely, they offer a fantastic benefits package including 25 days holiday, 8% contributory pension, and bonus.
Customer Success Manager employer: RGH-Global Limited
Contact Detail:
RGH-Global Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the specific SaaS products and services offered by our client. Understanding their features and benefits will allow you to speak confidently about how they can help customers achieve their goals, making you a more compelling candidate.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your previous successes in driving customer retention and growth. Have specific examples ready that demonstrate your ability to analyse data and implement strategies that have led to increased Customer Lifetime Value.
✨Tip Number 4
Showcase your tech-savviness by being familiar with tools like HubSpot, Monday.com, and Jira. If you have experience with these platforms, be sure to highlight it, as it will show that you can hit the ground running in this role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Customer Success Manager or in a similar role. Focus on your achievements in driving growth and retention, and include specific metrics to demonstrate your success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the SaaS industry. Mention how your skills align with the company's goals and how you can help their clients maximise their investment.
Highlight Relevant Experience: In your application, emphasise your experience with CRM systems like HubSpot or Salesforce, and any previous roles where you successfully managed client relationships and drove revenue growth.
Showcase Communication Skills: Demonstrate your strong communication and presentation skills in your application. Provide examples of how you've effectively communicated complex data to clients and influenced product development based on customer feedback.
How to prepare for a job interview at RGH-Global Limited
✨Showcase Your Customer-Centric Approach
Emphasise your experience in customer success and how you've previously helped clients maximise their use of products. Be ready to share specific examples where your support led to improved customer satisfaction or retention.
✨Demonstrate Data-Driven Decision Making
Prepare to discuss how you've used data analysis to inform your strategies. Highlight any tools you've used, like HubSpot or Jira, and be ready to explain how you translated complex data into actionable insights for customers.
✨Highlight Your Commercial Acumen
Since the role requires a commercial focus, be prepared to talk about how you've identified new revenue streams or improved Customer Lifetime Value (CLV) in your previous roles. Share specific metrics or outcomes to back up your claims.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to address customer pain points or suggest product enhancements. Think through your approach and how you would communicate solutions effectively.
