Resident Liaison Officer (RLO)
Join to apply for the Resident Liaison Officer (RLO) role at rge services.
About Us
A fantastic opportunity has arisen for a Resident Liaison Officer to join one of the most innovative and fastest growing fire and electrical companies in the South‑East of England.
About This Role
Customer care is a key role in operational delivery at NRT Group and our Resident Liaison Officers (RLOs) are at the heart of that. This is a site based position.
Job Purpose
- Proactive – seeks out opportunities to improve customer service in every interaction.
- Conscientious – persists with challenging issues to get things done.
- Collaborative – works to support both internal and external stakeholders to ensure positive outcomes.
- Transparent – is the eyes and ears of NRT and our customers.
Schedule
- Monday – Friday 08:00 a.m. – 5:00 p.m. with 1‑hour lunch break.
- Weekends and evenings may be required.
Main duties and responsibilities
- Arranging and booking appointments/visits to properties.
- Correspondence regarding access and resident concerns including home visits.
- Calling through booked appointments to confirm.
- Build strong relationships with residents.
- Coordinate between residents and office.
- Attend meetings & presentations for residents where required.
- Ensure information on vulnerable residents or those posing a risk is communicated in line with policy.
- Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office.
- Maintain effective communication channels with residents and office staff.
- Work with SMT and the Contracts team to drive forward the company’s H&S strategy, modelling RGE values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture.
Experience & Skills
- Demonstrable previous experience working within Social Housing/Council Residential property management.
- A calm, confident and adaptable communicator both in person, in writing and on the phone.
- Strong face‑to‑face customer service experience.
- Ability to engage effectively with diverse communities.
- Equally happy working independently or as part of a team.
- Highly proactive with a track.
- Excellent time management and organisational skills.
- Ability to handle a busy workload, under pressure and to strict deadlines.
- Good general IT skills.
- A full UK driving licence.
Salary & Benefits
- Competitive salary relative to experience (PAYE).
- 23 days holiday per year, rising to 25 days after two years of employment.
- Buy and sell holiday scheme.
- Access to a pension scheme.
- Time and a half rate for evening and Saturday working hours.
- Flexible working approach upon agreement.
- Amazing in‑house training programme. E‑learning platforms available. Development review and progression opportunities.
- Employee wellbeing programme.
- Casual dress, company social events, on‑site parking.
- Company vehicle and fuel card provided.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other, Information Technology, and Management
