Contract Administrator

About this role

Contract administration is a key role in operational delivery at RGE Services.

As a Contract Administrator, you will report directly to the Administration Manager.

Job Purpose

Proactive – Takes on tasks to support the team in delivering operational excellence

Conscientious – Finishes tasks to a high standard with the bigger picture in mind

Collaborative – Works to support administration team colleagues to ensure positive outcomes

Transparent – Models the RGE values in all interactions with colleagues and customers

Main duties and responsibilities

As a Contract Administration within the Customer Care team, you will:

• Undertake contract administration support for either Fire or Electrical contracts

• Prepare and provide client updates through portals and Sharepoint as needed

• Handle incoming phone calls ensuring they are managed correctly

• Ensure timely and accurate completion of the timesheet process

• Scheduling appointments

• Collation of contract data for the Contract Manager for use in complying with client KPIs

• Filling and distribution of engineer diaries

• Attend client meetings as a representative of the contract team as required

• Work with SMT and the Contracts team to drive forward the company’s H&S strategy,

modelling RGE values whilst ensuring compliance with all required training, auditing and

reporting to ensure positive outcomes and a supportive culture

Experience & Skills

• Demonstrable previous experience in administration and supporting team members –

experience within a similar technical environment would be desirable

• Experience of executing exceptional delivery on contracts, ensuring customer service

excellence and contractual compliance.

• NVQ Level 2 or similar in a business focussed discipline desirable

• Ability to handle a diverse workload with competing priorities

• Strong Excel knowledge alongside good general IT skills

• Focus on timely delivery against contract timelines and budgets