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- Tasks: Engage with residents, arrange appointments, and ensure effective communication.
- Company: Join RGE, a leading fire and electrical services provider with 40 years of experience.
- Benefits: Enjoy flexible working, 23-25 days holiday, in-house training, and a casual dress code.
- Why this job: Be at the heart of customer care, making a real impact in the community.
- Qualifications: Experience in social housing, strong communication skills, and a full UK driving licence required.
- Other info: Opportunities for progression and a supportive company culture await you!
The predicted salary is between 30000 - 42000 £ per year.
A fantastic opportunity has arisen for a Resident Liaison Officer to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England. RGE was founded in 1985, and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East.
Salary & Benefits
- Competitive salary relative to experience (PAYE)
- 23 days holiday per year, rising to 25 days after two years of employment
- Buy and sell holiday scheme
- Access to a pension scheme
- Time and a half rate for evening and Saturday working hours
- Flexible working approach upon agreement
- Amazing in-house training programme. E-learning platforms available. Development review and progression opportunities
- Employee wellbeing programme
- Casual dress, company social events, on-site parking
About this role
Customer care is a key role in operational delivery at RGE Services and our Resident Liaison Officers (RLOs) are at the heart of that.
Job Purpose
- Proactive: Seeks out opportunities to improve customer service in every interaction
- Conscientious: Persists with challenging issues to get things done
- Collaborative: Works to support both internal and external stakeholders to ensure positive outcomes
- Transparent: Is the eyes and ears of RGE and our customers
Main duties and responsibilities
- Arranging and booking appointments/visits to properties
- Correspondence regarding access and resident concerns including home visits
- Calling through booked appointments to confirm
- Build strong relationships with residents
- Coordinate between residents and office
- Attend meetings & presentations for residents where required
- Ensure information on vulnerable residents or those posing a risk is communicated in line with policy
- Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office
- Maintain effective communication channels with residents and office staff
- Work with SMT and the Contracts team to drive forward the company’s H&S strategy, modelling RGE values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture
Experience & Skills
- Demonstrable previous experience working within Social Housing/Council Residential property management
- A calm, confident and adaptable communicator both in person, in writing and on the phone
- Strong face to face customer service experience
- Ability to engage effectively with diverse communities
- Equally happy working independently or as part of a team
- Highly proactive with a track record
- Excellent time management and organisational skills
- Ability to handle a busy workload, under pressure and to strict deadlines
- Good general IT skills
- A full UK driving licence
Resident Liaison Officer in Chigwell employer: RGE Services Ltd
Contact Detail:
RGE Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Chigwell
✨Tip Number 1
Familiarise yourself with the local community in Chigwell and surrounding areas. Understanding the demographics and specific needs of residents will help you connect better during interviews and demonstrate your commitment to customer care.
✨Tip Number 2
Highlight any previous experience you have in social housing or property management during your conversations. Be ready to share specific examples of how you've successfully handled resident concerns or improved customer service in past roles.
✨Tip Number 3
Prepare to discuss your approach to communication, especially with diverse communities. Think of instances where you've adapted your communication style to meet the needs of different groups, as this is crucial for a Resident Liaison Officer.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage your time effectively, especially when handling multiple appointments or tasks. Being able to demonstrate this will reassure us that you can thrive in a busy environment.
We think you need these skills to ace Resident Liaison Officer in Chigwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing or residential property management. Emphasise your customer service skills and any previous roles that required strong communication and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Resident Liaison Officer role. Mention your proactive approach to customer service and provide examples of how you've successfully managed resident concerns in the past.
Showcase Relevant Skills: In your application, clearly outline your ability to engage with diverse communities and your experience in handling challenging situations. Highlight your time management skills and your adaptability in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at RGE Services Ltd
✨Showcase Your Customer Service Skills
As a Resident Liaison Officer, your ability to engage with residents is crucial. Prepare examples of how you've successfully handled customer concerns in the past, demonstrating your proactive and conscientious approach.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be ready to discuss how you would maintain strong communication channels with residents and office staff.
✨Highlight Your Experience in Social Housing
Make sure to emphasise any previous experience you have in social housing or residential property management. Discuss specific challenges you've faced and how you overcame them, showcasing your adaptability and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Think about potential scenarios you might encounter as an RLO and prepare your responses, focusing on your proactive approach and ability to work collaboratively.
