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- Tasks: Handle inbound calls, book appointments, and assist engineers with a friendly approach.
- Company: Join RGE, a leading fire and electrical service provider with 40 years of experience.
- Benefits: Enjoy competitive salary, 23-25 days holiday, pension scheme, and casual dress code.
- Why this job: Be part of a fast-growing team that values customer service and teamwork.
- Qualifications: 1+ year in a similar role, strong communication skills, and computer literacy required.
- Other info: Located in Chigwell, Essex; must be able to commute.
Customer Care Call Handler About us A fantastic opportunity has arisen for a Customer Care Call Handler to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England. RGE was founded in 1985 and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years’ experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East. Job Role for a Customer Care Call Handler Due to growth within the company, we are eager to welcome an enthusiastic Customer Care Call Handler to join our team. If you are looking for an exciting opportunity to join an already well established but fast-growing company and you fulfil the criteria set out below, please get in touch. Your primary responsibility will be to take a large volume of inbound calls, booking appointments and assisting engineers. * Provide fantastic customer service support to all incoming calls including residents, clients and RGE engineers. * Responsible for inbound calls with a helpful, tactful approach and to see the enquiry through to conclusion. * Distribute incoming calls to the relevant department. * Book appointments for works by telephone and email. Experience needed for a Customer Care Call Handler; * Ability and willingness to commute to our Chigwell office * Good written and verbal communication skills * A minimum of one year experience within a similar role. * Clear and Concise telephone manner * Computer literacy: Microsoft Outlook, Excel, and Word * Ability to prioritise workload, with good planning & organisational skills * Good attention to detail and a genuine care for getting things right * Be able to work as part of a team * A positive problem-solving attitude * Flexible & adaptable * Can work well under pressure Salary & Benefits * Competitive salary relative to experience (PAYE) * 23 days holiday per year, rising to 25 days after two years of employment * Access to a pension scheme * Employee wellbeing programme * Casual dress, company social events, on-site parking
Customer Care Call Handler employer: RGE Services Ltd
Contact Detail:
RGE Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Call Handler
✨Tip Number 1
Familiarize yourself with the company’s services and values. Understanding RGE's commitment to customer service and their role in fire and electrical compliance will help you align your responses during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves handling a large volume of inbound calls, being able to convey information clearly and concisely will be crucial.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples from your past experience where you successfully resolved customer issues, as this will demonstrate your positive attitude towards challenges.
✨Tip Number 4
Be ready to discuss your organizational skills. Since the role requires booking appointments and managing inquiries, highlighting your ability to prioritize tasks effectively will set you apart.
We think you need these skills to ace Customer Care Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasize your communication skills and any specific achievements that demonstrate your ability to handle calls effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience with inbound calls and how you can contribute to providing excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your computer literacy, particularly with Microsoft Outlook, Excel, and Word. Also, mention your organizational skills and ability to work under pressure.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved customer issues in the past. This will demonstrate your positive problem-solving attitude, which is crucial for this role.
How to prepare for a job interview at RGE Services Ltd
✨Show Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations with a positive attitude.
✨Demonstrate Communication Proficiency
Good written and verbal communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you ensure effective communication with clients and team members.
✨Highlight Your Organizational Skills
The job requires strong planning and organizational abilities. Be ready to explain how you prioritize tasks and manage your workload, especially when dealing with a high volume of calls.
✨Emphasize Teamwork and Adaptability
RGE values teamwork and flexibility. Share experiences where you've successfully collaborated with others and adapted to changing circumstances, showcasing your ability to thrive in a dynamic environment.
