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For Companies At a Glance
- Tasks: Handle customer calls, book appointments, and support engineers with a positive attitude.
- Company: Join a fast-growing fire and electrical company with 40 years of experience.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and employee wellbeing programme.
- Why this job: Be part of a dynamic team making a real difference in customer care.
- Qualifications: Experience in customer service, strong communication skills, and computer literacy.
- Other info: Enjoy casual dress, social events, and on-site parking in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Customer Care Call Handler
A fantastic opportunity has arisen for a Customer Care Call Handler to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England.
RGE was founded in 1985 and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years\’ experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East.
Role
Job Role for a Customer Care Call Handler
Due to growth within the company, we are eager to welcome an enthusiastic Customer Care Call Handler to join our team. If you are looking for an exciting opportunity to join an already well established but fast-growing company and you fulfil the criteria set out below, please get in touch.
Your primary responsibility will be to take a large volume of inbound calls, booking appointments and assisting engineers.
Responsibilities
- Provide fantastic customer service support to all incoming calls including residents, clients and RGE engineers.
- Responsible for inbound calls with a helpful, tactful approach and to see the enquiry through to conclusion.
- Distribute incoming calls to the relevant department.
- Book appointments for works by telephone and email.
Experience and Qualifications
- Ability and willingness to commute to our Chigwell office
- Good written and verbal communication skills
- A minimum of one year experience within a similar role.
- Clear and concise telephone manner
- Computer literacy: Microsoft Outlook, Excel, and Word
- Ability to prioritise workload, with good planning & organisational skills
- Good attention to detail and a genuine care for getting things right
- Be able to work as part of a team
- A positive problem-solving attitude
- Flexible & adaptable
- Can work well under pressure
Salary & Benefits
- Competitive salary relative to experience (PAYE)
- 23 days holiday per year, rising to 25 days after two years of employment
- Access to a pension scheme
- Employee wellbeing programme
- Casual dress, company social events, on-site parking
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Customer Care Call Handler employer: RGE Services Ltd
Contact Detail:
RGE Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Call Handler
✨Tip Number 1
Make sure you research RGE and understand their values and services. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of inbound calls, try role-playing with a friend or family member to get comfortable with common customer queries and how to respond effectively.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experience where you turned a challenging situation into a positive outcome, as this will resonate well with the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Call Handler
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our team.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in handling calls and providing support. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: In your written application, keep it straightforward. Use clear language and structure your thoughts well. This reflects the good communication skills we value in a Customer Care Call Handler.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at RGE Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research RGE. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Phone Etiquette
As a Customer Care Call Handler, your phone manner is crucial. Practice speaking clearly and confidently. You might even want to role-play with a friend to simulate taking calls and handling inquiries. This will help you feel more comfortable during the actual interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to stay calm under pressure and your positive attitude towards problem-solving. This will demonstrate that you're the right fit for a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Customer Care Call Handler. This shows that you’re engaged and eager to learn more about the role.
