Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support communications for a busy highways business and enhance customer experience.
- Company: Dynamic public service organisation based in Ipswich.
- Benefits: Competitive pay at £14.00 per hour and valuable experience.
- Other info: Perfect for those passionate about customer service and looking to grow their career.
- Why this job: Gain hands-on experience in communications while making a difference in public service.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 28000 - 29000 £ per year.
We are currently recruiting for a Communications Assistant to support a busy highways business based in Ipswich. Reporting to the Communications Manager, you will play a key role in delivering both proactive and reactive communications, acting as a point of contact for public enquiries and complaints while helping to improve customer experience and service perception.
Key responsibilities include:
- Handling enquiries and complaints from the public and stakeholders
- Supporting communication projects and campaigns
- Monitoring customer feedback
- Assisting with internal and external communications
- Supporting stakeholder engagement and operational teams
The ideal candidate will have:
- Experience in a customer facing role
- Strong communication and interpersonal skills
- The ability to handle complaints professionally and empathetically
- A proactive and organised approach
This is a great opportunity for someone with a passion for customer service and communications to gain experience within a high-profile public service environment.
Communications Assistant in Suffolk employer: RGB Recruitment
Contact Detail:
RGB Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Assistant in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Show them you’re genuinely interested in their work and how you can contribute to their communications efforts. Tailor your responses to highlight your customer service skills and experience.
✨Tip Number 3
Practice your communication skills! Whether it’s handling mock interviews or role-playing customer interactions, being able to articulate your thoughts clearly will set you apart. Remember, this role is all about effective communication!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Communications Assistant role. Plus, it shows you’re serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace Communications Assistant in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles and communication skills. We want to see how you’ve handled enquiries and complaints in the past, so don’t be shy about showcasing those experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about communications and customer service. We love seeing genuine enthusiasm, so let us know what excites you about this role.
Showcase Your Skills: In your application, emphasise your strong communication and interpersonal skills. Give examples of how you've successfully managed feedback or complaints, as this is key for the Communications Assistant role we’re looking to fill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at RGB Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Communications Assistant. Familiarise yourself with the highways business and think about how your experience in customer-facing roles can contribute to improving customer service and handling enquiries.
✨Showcase Your Communication Skills
During the interview, be ready to demonstrate your strong communication and interpersonal skills. Use examples from your past experiences where you successfully handled complaints or engaged with stakeholders to show that you can manage public enquiries effectively.
✨Be Proactive and Organised
Highlight your proactive approach by discussing how you plan to tackle challenges in the role. Share specific strategies you would use to monitor customer feedback and support communication projects, showing that you’re ready to hit the ground running.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could include inquiries about the team dynamics, ongoing communication projects, or how success is measured in the role. It shows your genuine interest and helps you assess if the company is the right fit for you.