At a Glance
- Tasks: Manage rent arrears and negotiate repayment plans with customers.
- Company: Join a busy housing team focused on community support.
- Benefits: Earn £18.45 per hour on a 6-month agency contract.
- Other info: Opportunity for career growth in social housing sector.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in rent arrears recovery and strong communication skills required.
Income Officer – 6 Month Agency Contract 💼 Role: Income Officer 💷 Rate: £18.45 per hour 📅 Contract: 6 Months (Agency)
About the Role We're looking for an experienced Income Officer to join a busy housing team on a 6-month agency contract.
You'll be responsible for managing rent arrears from early intervention through to legal enforcement, so we're looking for someone who can hit the ground running.
Experience using NEC Housing Management System would be a significant advantage.
Key Responsibilities
Manage a caseload of rent arrears, taking prompt and appropriate recovery action.
Contact customers by phone, email, letter and home visits to negotiate repayment plans.
Maximise rental income through effective arrears management.
Prepare legal documentation and represent the organisation at court and evictions where required.
Ensure compliance with the Pre-Action Protocol for Social Landlords.
Liaise with the DWP, Housing Benefit teams and other agencies to secure payments.
Work with internal and external partners to support customers in sustaining their tenancies.
Maintain accurate records using the Housing Management System.
Deliver excellent customer service while achieving arrears recovery targets.
What We're Looking For
Previous experience as an Income Officer or in rent arrears recovery within social housing.
Strong knowledge of housing legislation, welfare benefits and arrears recovery processes.
Experience taking rent arrears cases through the legal process, including court attendance.
Excellent negotiation and communication skills.
Competent with Microsoft Office and housing management systems.
Experience with NEC Housing Management System is highly desirable.
Full UK driving licence and willingness to travel.
Basic DBS check required.
Interested?
- To apply or find out more, contact
- Carol
- Jones: 📞 (phone number removed) 📧 (url removed)
Income Officer in Reading employer: RGB Recruitment
Join a dynamic architectural practice in Liverpool that values innovation and mentorship, offering you the chance to work on large-scale design projects while guiding the next generation of architects. With a competitive salary, generous annual leave, and a supportive work culture, this role not only fosters professional growth but also encourages collaboration and creativity in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Reading
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Income Officer in Reading
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at RGB Recruitment
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from RGB Recruitment.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show RGB Recruitment that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
