At a Glance
- Tasks: Manage rent arrears and negotiate repayment plans with customers.
- Company: Join a busy housing team on a 6-month agency contract.
- Benefits: Competitive hourly rate of £18.45 and valuable experience.
- Other info: Opportunity to work with various agencies and enhance your career.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in rent arrears recovery and knowledge of housing legislation.
The predicted salary is between 18.45 - 18.45 £ per hour.
- Income Officer 6 Month
- Agency
- Contract
- Role: Income
- Officer
Contract: 6 Months (Agency) About the Role We re looking for an experienced Income Officer to join a busy housing team on a 6-month agency contract.
You ll be responsible for managing rent arrears from early intervention through to legal enforcement, so we re looking for someone who can hit the ground running.
Experience using NEC Housing Management System would be a significant advantage.
Key Responsibilities Manage a caseload of rent arrears, taking prompt and appropriate recovery action.
Contact customers by phone, email, letter and home visits to negotiate repayment plans.
Maximise rental income through effective arrears management.
Prepare legal documentation and represent the organisation at court and evictions where required.
Ensure compliance with the Pre-Action Protocol for Social Landlords.
Liaise with the DWP, Housing Benefit teams and other agencies to secure payments.
Work with internal and external partners to support customers in sustaining their tenancies.
Maintain accurate records using the Housing Management System.
Deliver excellent customer service while achieving arrears recovery targets.
What We re Looking For Previous experience as an Income Officer or in rent arrears recovery within social housing.
Strong knowledge of housing legislation, welfare benefits an...
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