At a Glance
- Tasks: Manage customer feedback and resolve complaints to improve services.
- Company: Join a dynamic team focused on enhancing customer experiences.
- Benefits: Competitive salary, hybrid working, and a supportive work culture.
- Other info: Temporary role with potential for growth until February 2027.
- Why this job: Make a real difference by turning feedback into positive change.
- Qualifications: Experience in customer service and strong problem-solving skills.
The predicted salary is between 27000 - 33000 £ per year.
Location: Exeter
Salary: Competitive
Hours: 37 hours per week, Monday–Friday
Contract: Temporary, ASAP – February 2027
Working Pattern: Hybrid – 2–3 days per week in the office, depending on business needs
We are currently recruiting for a Service Improvement Coordinator for a 6 months contract. This is a fantastic opportunity for a resilient, empathetic and solution-focused customer service professional who enjoys resolving complex issues and turning customer feedback into positive improvements.
You’ll play an important role in managing customer feedback, including complaints and compliments, while working closely with teams across the organisation to investigate issues.
Key Responsibilities
- Manage customer complaints and feedback professionally and sensitively.
- Work with colleagues to investigate complaints, review evidence and achieve positive resolutions.
- Identify trends and root causes to help improve services and prevent recurring issues.
- Develop improvement plans based on customer feedback.
- Help promote a positive, customer-focused culture across the organisation.
- Provide tailored support to help reduce complaints and improve customer satisfaction.
- Contribute to performance monitoring and service improvement activity.
Experience required:
- Proven experience of managing customer service complaints.
- Previous experience working within a customer service environment.
- Strong resilience and the ability to deal with challenging or sensitive situations.
- A highly empathetic and customer-focused approach.
- Strong investigation, problem-solving and analytical skills.
- The ability to work collaboratively with different teams.
Apply now or get in touch for more information about this exciting opportunity.
Service Improvement Coordinator in Exeter employer: RGB Recruitment
Join our team as a Cleaner in the heart of Exeter City Centre, where we pride ourselves on fostering a friendly and professional work environment. With ongoing work and consistent hours, you'll enjoy the benefits of weekly pay and provided cleaning materials, all while contributing to maintaining a clean and tidy space for our community. We value reliability and professionalism, offering you the opportunity to thrive in a supportive setting that encourages independence and effective time management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Improvement Coordinator in Exeter
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like RGB Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like RGB Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Improvement Coordinator in Exeter
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to RGB Recruitment.
How to prepare for a job interview at RGB Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in RGB Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services RGB Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
