At a Glance
- Tasks: Drive positive change by resolving customer issues and improving service delivery.
- Company: Join a customer-focused organisation making a real difference.
- Benefits: Competitive salary, hybrid working, and a chance to enhance your skills.
- Other info: Fantastic opportunity for career growth in a supportive environment.
- Why this job: Be a key player in improving services and enhancing customer experiences.
- Qualifications: Experience in customer complaints and strong communication skills.
The predicted salary is between 29847 - 36479 £ per year.
Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working)
£33,163 per annum
37 hours per week, Monday–Friday
Fixed-Term Contract until February 2027
Do you have experience handling customer complaints and a passion for improving services? We're looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery.
Key Responsibilities:
- Manage customer feedback, complaints and compliments professionally and efficiently
- Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes
- Promote best practice in complaint handling and customer service standards
- Identify trends and root causes to support continuous service improvement
- Develop improvement plans that enhance the customer experience
What We're Looking For:
- Experience managing customer complaints or escalated customer enquiries
- Strong customer service background
- Excellent communication, investigation and problem-solving skills
- Ability to build positive relationships across teams
- Organised, resilient and able to manage a varied workload
Desirable:
- Knowledge of social housing
- Experience producing reports and monitoring performance
- Business Administration or Customer Service qualification
- Experience using booking or scheduling systems
This is a fantastic opportunity to join a customer-focused organisation where you'll play a key role in improving services and making a real difference.
Apply now with your CV or call Carol on (phone number removed) for more information.
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