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- Tasks: Lead a team to deliver top-notch housing management services across 5,500 homes.
- Company: Join a dynamic organisation focused on community and customer satisfaction.
- Benefits: Competitive hourly rate, hybrid work, and potential for permanent position.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and strong team leadership abilities.
The predicted salary is between 52000 - 55000 £ per year.
Rate: 28.28 per hour
Hours: 37 per week (Monday - Friday)
Location: Exeter (Hybrid with travel across Plymouth)
Contract: Temporary (until end of May 2026 - potentially longer or to go perm)
About the Role
We are recruiting an experienced Area Housing Manager to deliver high-quality, customer-focused tenancy and neighbourhood management services across approximately 5,500 homes within the social housing sector. Reporting to the Operations Manager, you will lead a team of Housing Officers across the Plymouth area, ensuring effective tenancy management, strong performance and positive outcomes for customers and communities.
Key Responsibilities
- Lead, manage and motivate a team of Housing Officers
- Deliver effective tenancy and neighbourhood management services
- Manage complex tenancy issues including ASB, safeguarding, hoarding, domestic abuse and tenancy fraud
- Ensure compliance with housing legislation, policies and risk management requirements
- Handle customer complaints and drive service improvements
- Work collaboratively with internal teams, local authorities and partner agencies
- Use data and customer insight to improve service delivery
- Maintain oversight of fire and property safety actions across schemes
- Build strong relationships with stakeholders including local authorities and elected members
About You
Area Housing Manager -Exeter / Plymouth Patch in Devon employer: RGB Recruitment
Contact Detail:
RGB Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Housing Manager -Exeter / Plymouth Patch in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who know the Exeter and Plymouth areas. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your experience aligns with their mission in delivering high-quality housing services. Tailor your answers to reflect their focus on customer satisfaction!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for Area Housing Managers. This will help you articulate your experience in managing tenancy issues and leading teams confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Area Housing Manager -Exeter / Plymouth Patch in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Area Housing Manager role. Highlight your experience in tenancy and neighbourhood management, and don’t forget to showcase any leadership roles you've had. We want to see how you can motivate a team and deliver results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing complex tenancy issues and driving service improvements. Let us know what makes you passionate about social housing!
Showcase Your Achievements: When filling out your application, be sure to include specific examples of your past successes. Whether it's resolving a tricky tenancy issue or improving customer satisfaction, we love to see quantifiable achievements that demonstrate your impact in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at RGB Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of an Area Housing Manager. Brush up on tenancy management, ASB issues, and housing legislation. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Showcase Your Leadership Skills
Since you'll be leading a team of Housing Officers, prepare examples of how you've successfully managed teams in the past. Think about specific challenges you faced and how you motivated your team to achieve positive outcomes.
✨Prepare for Scenario Questions
Expect questions about handling complex tenancy issues like safeguarding or domestic abuse. Prepare scenarios where you’ve dealt with similar situations, focusing on your problem-solving skills and customer-focused approach.
✨Build Relationships
Demonstrate your ability to work collaboratively with various stakeholders. Have examples ready of how you’ve built strong relationships with local authorities or partner agencies, as this is crucial for the role.