At a Glance
- Tasks: Provide top-notch customer service and support housing operations in a dynamic environment.
- Company: Join a supportive housing service making a difference in people's lives.
- Benefits: Flexible hours, valuable experience, and the chance to help vulnerable communities.
- Other info: Opportunity for personal growth and development in a meaningful role.
- Why this job: Be the first point of contact and make a real impact on residents' lives.
- Qualifications: Strong communication skills and experience in administration are essential.
Temporary Customer Services Officer – Supported Housing
Location: Plymouth
Hours: 23.75 per week | Monday–Friday, 9:00am–1:15pm
Contract: Starting ASAP Until 31 July 2026
We are looking for a professional and organised Customer Services Officer to provide temporary support within a Supported Housing service. This is a front-facing, office-based role focused on delivering excellent customer service and supporting the day-to-day running of housing operations.
Key Duties:
- Act as the first point of contact for residents, visitors and enquiries
- Provide reception and administrative support
- Log and coordinate repairs and maintenance requests
- Maintain records, databases and routine reports
- Support rent payments and basic financial administration
- Arrange bookings and assist with meeting administration
- Promote safeguarding and maintain high service standards
About You:
- Strong customer service and communication skills
- Experience in administration and accurate record keeping
- Confident using Microsoft Office and IT systems
- Able to work independently and manage competing priorities
- Understanding of working with vulnerable people or complex needs
Desirable:
- Housing or supported housing experience
Appointment will be subject to an enhanced DBS check.
Customer Service Officer employer: RGB Recruitment
Join our team in Plymouth as a Customer Service Officer, where you will be part of a supportive work culture dedicated to making a positive impact in the lives of residents. We offer flexible working hours, opportunities for professional development, and a chance to engage with a diverse community while ensuring high standards of service. With a focus on employee well-being and growth, this role provides a meaningful way to contribute to supported housing operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like RGB Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like RGB Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to RGB Recruitment.
How to prepare for a job interview at RGB Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in RGB Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services RGB Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
