At a Glance
- Tasks: Coordinate engineers and manage service requests in a fast-paced environment.
- Company: Established engineering business in Clapham, London.
- Benefits: Competitive salary, full-time hours, and career progression opportunities.
- Other info: Dynamic role with varied responsibilities and potential for growth.
- Why this job: Join a supportive team and make a real impact in engineering operations.
- Qualifications: Strong organisational skills and experience in service coordination preferred.
The predicted salary is between 28000 - 28000 £ per year.
- Service Desk Administrator
- Office-based
About the Role
We are looking for a Service Desk Administrator to join our busy team based in Clapham, London.
The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service.
This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams.
Key Responsibilities
- Schedule and coordinate engineers across London.
- Allocate planned maintenance, servicing and reactive jobs to engineers.
- Manage and update the engineers' daily schedules.
- Liaise with engineers throughout the day to ensure jobs are completed on time.
- Contact customers and residents to arrange appointments and access.
- Manage incoming service requests and allocate jobs appropriately.
- Monitor outstanding and completed works.
- Update the service management system with job details and engineer information.
- Ensure engineers have the correct job information and access details.
- Follow up outstanding jobs, reports and paperwork.
- Assist with organising PPM and servicing schedules.
- Communicate changes to engineers and customers promptly.
- Deal with general customer and service enquiries.
- Assist with invoicing, purchase orders and general administration where required.
- Maintain accurate records and filing systems.
- Produce basic reports and spreadsheets.
- Support the Service Manager and wider operations team with day-to-day administration.
- Ensure a high level of customer service is maintained at all times.
About You
- Highly organised with excellent attention to detail.
- Confident communicating by telephone and email.
- Comfortable working in a busy, fast-paced service environment.
- Able to prioritise multiple jobs and changing schedules.
- Proactive and able to solve problems quickly.
- Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel.
- Professional and confident when dealing with customers and engineers.
- A strong team player who can also work independently.
- Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous.
What We Offer
- Full-time, office-based position in Clapham, London.
- Monday to Friday working week.
- Opportunity to join an established and growing engineering business.
- Varied role with responsibility across the service and engineering operation.
- Opportunity for career progression and development.
- Supportive team environment.
The Opportunity
This is an excellent opportunity for an experienced administrator, service coordinator or scheduler looking to join a specialist plumbing, heating and HIU maintenance business.
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Service coordinator Clapham employer: RGB Network
Join a well-established engineering consultancy in London that values innovation and collaboration, offering a competitive salary and a comprehensive benefits package. With a strong focus on employee growth, you will have the opportunity to lead projects, mentor junior staff, and shape the future of the highways team in a supportive hybrid working environment. This role not only allows for technical leadership but also fosters meaningful client relationships, making it an excellent choice for those seeking a rewarding career in civil engineering.
