At a Glance
- Tasks: Coordinate engineers and manage service requests in a fast-paced environment.
- Company: Established plumbing and heating maintenance business in Clapham.
- Benefits: Competitive salary, career progression, and supportive team culture.
- Other info: Full-time role with opportunities for professional development.
- Why this job: Join a growing company and make a real impact on engineering operations.
- Qualifications: Organised, proactive, and confident communicator with service desk experience.
The predicted salary is between 28000 - 28000 £ per year.
- Service Desk Administrator
- Office-based
About the Role
We are looking for a Service Desk Administrator to join our busy team based in Clapham, London.
The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service.
This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams.
Key Responsibilities
- Schedule and coordinate engineers across London.
- Allocate planned maintenance, servicing and reactive jobs to engineers.
- Manage and update the engineers' daily schedules.
- Liaise with engineers throughout the day to ensure jobs are completed on time.
- Contact customers and residents to arrange appointments and access.
- Manage incoming service requests and allocate jobs appropriately.
- Monitor outstanding and completed works.
- Update the service management system with job details and engineer information.
- Ensure engineers have the correct job information and access details.
- Follow up outstanding jobs, reports and paperwork.
- Assist with organising
- PPM and servicing schedules
- Communicate changes to engineers and customers promptly.
- Deal with general customer and service enquiries.
- Assist with invoicing, purchase orders and general administration where required.
- Maintain accurate records and filing systems.
- Produce basic reports and spreadsheets.
- Support the Service Manager and wider operations team with day-to-day administration.
- Ensure a high level of customer service is maintained at all times.
About You
The ideal candidate will be
- Highly organised with excellent attention to detail.
- Confident communicating by telephone and email.
- Comfortable working in a busy, fast-paced service environment.
- Able to prioritise multiple jobs and changing schedules.
- Proactive and able to solve problems quickly.
- Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel.
- Professional and confident when dealing with customers and engineers.
- A strong team player who can also work independently.
- Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous.
What We Offer
- Full-time, office-based position in
- Clapham, London
- Monday to Friday working week.
- Opportunity to join an established and growing engineering business.
- Varied role with responsibility across the service and engineering operation.
- Opportunity for career progression and development.
- Supportive team environment.
The Opportunity
This is an excellent opportunity for an experienced administrator, service coordinator or scheduler looking to join a specialist plumbing, heating and HIU maintenance business
#J-18808-Ljbffr
Service coordinator Clapham in London employer: RGB Network
Join a well-established engineering consultancy in London that values innovation and collaboration, offering a competitive salary and a comprehensive benefits package. With a strong focus on employee growth, you will have the opportunity to lead projects, mentor junior staff, and shape the future of the highways team in a supportive hybrid working environment. This role not only allows for technical leadership but also fosters meaningful client relationships, making it an excellent choice for those seeking a rewarding career in civil engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Service coordinator Clapham in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RGB Network. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RGB Network before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service coordinator Clapham in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RGB Network:Your cover letter is your chance to shine! Tell us why you want to work at RGB Network specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RGB Network!
How to prepare for a job interview at RGB Network
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
