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- Tasks: Coordinate services and support the contracts manager in a busy office environment.
- Company: Established building services company with over 40 years of experience.
- Benefits: Competitive salary, 28 days holiday, laptop, and mobile phone.
- Other info: Opportunity for growth in a supportive and fast-paced environment.
- Why this job: Join a dynamic team and make a real difference in service delivery.
- Qualifications: Strong communication skills, IT proficiency, and a collaborative spirit.
A building services company with over 40 years trading is currently seeking a service coordinator/Labour Controller to work in their busy office in Hainault.
Salary package:
- £35/40k basic salary
- 08.00 to 17.30 office based
- 28 days holiday
- Laptop & Mobile Phone
The ideal candidate will provide comprehensive administration support to the contracts manager, ensuring customer and office enquiries are dealt with efficiently and effectively. The Labour controller will provide assistance to the daily workings of our contracts manager and team of engineers covering Planned and reactive Maintenance to a dedicated account and ensuring the Client requirements are met.
Job Specification:
- To review reactive tasks received during the working day and raise on our in-house system.
- Taking incoming telephone calls to assist with Client requests and Updates.
- To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times.
- Assign work to engineers on our in-house system and Client Portals.
- Where necessary allocating specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements.
- When liaising with sub-contractors, it is essential to link in and involve the Contract Manager to ensure the best sub-contractor is procured.
- Booking works in with clients directly and following procedures.
- Arranging/submitting permits to work at relevant sites RAMS.
- This includes the engineer timesheets to make sure they are accurate and reflective of the work allocated and the work completed.
- To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs.
- Recording notes on both the client system (Planon / Concerto) as well as the job logic system.
- Ordering of materials and monitoring until proof of delivery are obtained.
- Liaison with head office procurement team on all orders and ensuring the correct job number is allocated to all materials ordered.
Knowledge and Experience (Essential):
- The ability to plan and prioritise, resolve issues, and meet targets and deadlines.
- Good written and spoken communication skills.
- A good collaborator with the ability to demonstrate excellent customer care skills.
- Good IT skills including experience with CAFM.
- The ability to work as part of the team to get works allocated, delivered and to high standards.
- To be open and honest with all communications within the team, with the client and the various UoP personnel and with sub-contractors involved to deliver services.
- To prepare, to forward plan and ensure all up to date information is handed over to everyone involved that will assist service delivery.
Service Coordinator in Ilford employer: RGB Network
Contact Detail:
RGB Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Ilford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; demonstrate your knowledge about their services and how you can contribute as a Service Coordinator.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other applicants.
We think you need these skills to ace Service Coordinator in Ilford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in administration support and customer service, as these are key for us. Use specific examples that show how you've successfully managed tasks similar to those mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your skills in planning, prioritising, and communication, and how they align with what we’re looking for in a Labour Controller.
Show Off Your IT Skills: Since good IT skills are essential for this role, make sure to mention any relevant software experience, especially with CAFM systems. If you’ve used similar tools before, let us know how you leveraged them to improve efficiency or service delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RGB Network
✨Know the Company Inside Out
Before your interview, take some time to research the building services company. Understand their history, values, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Coordinator, you'll need to demonstrate excellent communication skills. Prepare examples of how you've successfully handled client enquiries or resolved issues in the past. Practising clear and concise responses will help you shine during the interview.
✨Be Ready to Discuss IT Proficiency
Since the role requires good IT skills, especially with CAFM systems, be prepared to discuss your experience with relevant software. If you have specific examples of how you've used technology to improve processes or efficiency, make sure to highlight those.
✨Demonstrate Team Collaboration
The job involves working closely with engineers and subcontractors, so it's crucial to show that you can collaborate effectively. Think of instances where you've worked as part of a team to achieve a goal, and be ready to share those stories during your interview.