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- Tasks: Ensure smooth running of maintenance contracts and schedule engineers for planned works.
- Company: A leading building maintenance company serving high-end clients.
- Benefits: Competitive salary, pension, 20 days holiday plus bank holidays.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills and ability to manage multiple tasks.
- Other info: Office-based role with a supportive work environment.
The predicted salary is between 28000 - 42000 £ per year.
My client is a building maintenance company who specialise in providing service, maintenance and refurbishment services to their high-end client portfolio. They now require a helpdesk administrator to join their busy Barnet office carrying out the following duties:
KEY RESPONSIBILITIES
- To ensure, in conjunction with the senior helpdesk admin, the smooth and efficient running of maintenance contracts, meeting all customer requirements.
- To schedule engineers planned maintenance works, issue works instructions to engineers with full and comprehensive information and programme site attendance with client to allocate and programme reactive works.
- To deal with calls/emails from clients, engineers, suppliers and subcontractors and respond efficiently.
- Support contractors & subcontractors.
- Answer questions about job sites, schedules, and requirements.
- Be the main contact between field crews and the main office.
- Manage permits, contracts, change orders, RFIs, submittals.
- Track compliance docs (insurance, licenses, safety certs).
- Contractors call/email when they need: Access to drawings or plans, Clarification on site procedures, Help submitting paperwork.
- Raising jobs and ordering of materials.
- Provide reports and supporting information to clients as necessary.
- To review engineers report sheets and allocate for invoicing and raise a quotation if required.
- To liaise with customers and suppliers as necessary to maintain customer service.
SALARY PACKAGE:
- £30 – 35K PER ANNUM
- Monday to Friday 09.00 til 17.00
- Office Based Role
- Pension
- 20 days holiday
- 8 bank holidays
Helpdesk Administrator – Barnet, London - £35k in High Barnet employer: RGB Network
Contact Detail:
RGB Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator – Barnet, London - £35k in High Barnet
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your skills align with their needs, especially in managing maintenance contracts and customer service.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on common questions related to helpdesk administration and be ready to discuss your experience with scheduling and communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Helpdesk Administrator – Barnet, London - £35k in High Barnet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the key responsibilities listed in the job description. We want to see how your skills can help us keep our maintenance contracts running smoothly!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Helpdesk Administrator role and how you can contribute to our team in Barnet. Keep it friendly and professional!
Showcase Your Communication Skills: Since you'll be the main contact between field crews and the office, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can handle calls and emails like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RGB Network
✨Know the Company Inside Out
Before your interview, take some time to research the building maintenance company. Understand their services, client portfolio, and any recent projects they've completed. This will not only show your interest but also help you tailor your answers to align with their values and needs.
✨Master the Key Responsibilities
Familiarise yourself with the key responsibilities listed in the job description. Be ready to discuss how your previous experience relates to scheduling engineers, managing permits, and liaising with clients. Prepare specific examples that demonstrate your ability to handle these tasks efficiently.
✨Showcase Your Communication Skills
As a Helpdesk Administrator, communication is key. Practice articulating your thoughts clearly and concisely. Think about how you would handle calls or emails from clients and engineers, and be prepared to role-play scenarios during the interview to showcase your problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you determine if this is the right fit for you.
