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- Tasks: Ensure smooth running of maintenance contracts and support engineers with scheduling and communication.
- Company: A leading building maintenance company serving high-end clients in Barnet.
- Benefits: Competitive salary, pension, 20 days holiday plus bank holidays, and a Monday to Friday schedule.
- Why this job: Join a dynamic team and play a key role in delivering exceptional customer service.
- Qualifications: Strong communication skills and ability to manage multiple tasks efficiently.
- Other info: Office-based role with opportunities for career growth in a supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
My client is a building maintenance company who specialise in providing service, maintenance and refurbishment services to their high-end client portfolio. They now require a helpdesk administrator to join their busy Barnet office carrying out the following duties:
KEY RESPONSIBILITIES
- To ensure, in conjunction with the senior helpdesk admin, the smooth and efficient running of maintenance contracts, meeting all customer requirements.
- To schedule engineers planned maintenance works, issue works instructions to engineers with full and comprehensive information and programme site attendance with client to allocate and programme reactive works.
- To deal with calls/emails from clients, engineers, suppliers and subcontractors and respond efficiently.
- Support contractors & subcontractors.
- Answer questions about job sites, schedules, and requirements.
- Be the main contact between field crews and the main office.
- Manage permits, contracts, change orders, RFIs, submittals.
- Track compliance docs (insurance, licenses, safety certs).
- Provide reports and supporting information to clients as necessary.
- To review engineers report sheets and allocate for invoicing and raise a quotation if required.
- To liaise with customers and suppliers as necessary to maintain customer service.
SALARY PACKAGE:
- £30 – 35K PER ANNUM
- Monday to Friday 09.00 til 17.00
- Office Based Role
- Pension
- 20 days holiday + 8 bank holiday
Helpdesk Administrator – Barnet, London - £35k employer: RGB Network
Contact Detail:
RGB Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator – Barnet, London - £35k
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and client portfolio. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Helpdesk Administrator, you'll be the go-to person for clients and engineers. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Helpdesk Administrator – Barnet, London - £35k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight relevant experience in customer service and administration, and don’t forget to mention any specific skills that match the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for helping others and how your skills can contribute to the smooth running of maintenance contracts.
Showcase Your Communication Skills: As a Helpdesk Administrator, communication is key! In your application, demonstrate your ability to handle calls and emails efficiently. Share examples of how you've successfully managed client relationships or resolved issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RGB Network
✨Know the Company Inside Out
Before your interview, take some time to research the building maintenance company. Understand their services, client portfolio, and any recent projects they've completed. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Master the Key Responsibilities
Familiarise yourself with the key responsibilities listed in the job description. Be ready to discuss how your previous experience aligns with tasks like scheduling engineers, managing permits, and liaising with clients. Prepare specific examples that demonstrate your skills in these areas.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to manage multiple tasks or resolve conflicts between contractors and clients. Practising your responses will help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Helpdesk Administrator, strong communication is key. Be prepared to demonstrate how you handle calls and emails from various stakeholders. Use clear and concise language during the interview, and don’t hesitate to ask clarifying questions if needed. This will reflect your ability to communicate effectively in the role.
