At a Glance
- Tasks: Drive positive change by resolving customer issues and improving service delivery.
- Company: Customer-focused organisation dedicated to enhancing services.
- Benefits: Competitive salary, hybrid working, and a chance to make a real difference.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Be a key player in transforming customer experiences and driving service improvements.
- Qualifications: Experience in customer complaints and strong communication skills.
The predicted salary is between 33163 - 33163 £ per year.
Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working)
£33,163 per annum
37 hours per week, Monday–Friday
Fixed-Term Contract until February 2027
Do you have experience handling customer complaints and a passion for improving services? We're looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery.
Key Responsibilities:
- Manage customer feedback, complaints and compliments professionally and efficiently
- Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes
- Promote best practice in complaint handling and customer service standards
- Identify trends and root causes to support continuous service improvement
- Develop improvement plans that enhance the customer experience
What We're Looking For:
- Experience managing customer complaints or escalated customer enquiries
- Strong customer service background
- Excellent communication, investigation and problem-solving skills
- Ability to build positive relationships across teams
- Organised, resilient and able to manage a varied workload
Desirable:
- Knowledge of social housing
- Experience producing reports and monitoring performance
- Business Administration or Customer Service qualification
- Experience using booking or scheduling systems
This is a fantastic opportunity to join a customer-focused organisation where you'll play a key role in improving services and making a real difference.
Apply now with your CV or call Carol for more information.
Service Improvement Advocate in Exeter employer: RGB Network
As a Commercial Gas Engineer with us in South Yorkshire, you'll join a dynamic team that values your expertise and offers a supportive work culture. We provide competitive salaries, generous annual leave, and paid door-to-door travel, ensuring you have the resources to thrive both professionally and personally. With opportunities for growth and development, we are committed to fostering your career in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Improvement Advocate in Exeter
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like RGB Network.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like RGB Network. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Improvement Advocate in Exeter
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to RGB Network.
How to prepare for a job interview at RGB Network
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in RGB Network's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services RGB Network offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
