At a Glance
- Tasks: Support clients and engineers by managing service requests and coordinating maintenance works.
- Company: Established Building Services provider with a focus on growth and employee development.
- Benefits: Up to £28,000 salary, 25 days holiday, healthcare scheme, and career progression opportunities.
- Other info: Friendly workplace culture with regular social events and ongoing training.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in service desk roles and strong organisational skills required.
The predicted salary is between 28000 - 28000 £ per year.
Location: Crayford, Kent
Hours: Monday – Friday, 08:00 – 17:00
Salary: Up to £28,000 DOE
The Company: A growing and well-established Building Services and Facilities Maintenance provider delivering HVAC, Mechanical, Electrical and Compliance solutions to commercial clients across London and the South East. With a reputation built on service excellence, technical expertise and long-term client relationships, the business continues to expand and invest in its people. Employees are encouraged to develop their careers through ongoing training, internal progression opportunities and exposure to a diverse client portfolio.
The Role: As a Service Desk Administrator, you will play a key role in supporting the delivery of maintenance and reactive services to clients across a range of commercial contracts. Acting as the first point of contact for clients and engineers, you will coordinate works, manage service requests and ensure jobs are completed efficiently whilst maintaining excellent customer service standards. This is a fast-paced position that would suit a highly organised individual who enjoys problem-solving, multitasking and working within a busy operations environment.
Key Responsibilities:
- Managing incoming client enquiries via telephone and email.
- Scheduling and coordinating engineers for planned and reactive works.
- Prioritising service requests and ensuring SLA requirements are met.
- Monitoring engineer availability, holidays and call-out rotas.
- Providing clients with regular updates on job progress and completion.
- Updating internal CRM and client portals with accurate information.
- Processing engineer and subcontractor paperwork.
- Raising purchase orders for materials and subcontractor works.
- Producing quotations following engineering visits.
- Processing supplier and subcontractor invoices.
- Maintaining KPI trackers and operational reports.
- Producing monthly performance reports for management review.
- Investigating and resolving customer issues in a professional and timely manner.
- Supporting the wider operations team with administrative duties as required.
About You:
The successful candidate will have:
- Previous experience within a Service Desk, Helpdesk, Scheduling or Coordinator position.
- Experience working within a fast-paced service, maintenance or facilities environment.
- Strong organisational and time management skills.
- Excellent communication skills, both written and verbal.
- A confident and professional telephone manner.
- Strong Microsoft Office skills, particularly Excel, Outlook and Word.
- The ability to prioritise workload and work under pressure.
- High attention to detail and accuracy.
- A proactive approach with strong problem-solving abilities.
- The ability to work independently whilst contributing to a team environment.
- A customer-focused mindset and positive attitude.
Experience within Facilities Management, HVAC, Building Services or Engineering environments would be highly advantageous.
Salary & Benefits:
- Salary up to £28,000 depending on experience.
- Monday to Friday working hours.
- 25 Days Holiday + Bank Holidays.
- Additional Day Off for Your Birthday.
- Company Pension Scheme.
- Life Assurance Cover.
- Healthcare Scheme (following qualifying period).
- Employee Benefits Platform.
- Regular Company Events and Social Activities.
- Ongoing Training and Career Development.
- Genuine Opportunities for Progression.
- Friendly and Supportive Working Environment.
This is a great opportunity to work within a tight knitted team. If you feel you would be well suited for the role or would like to find out more, please send me your up-to-date CV.
service-desk-administrator-based-near-dartford employer: RGB Network
As a leading Building Services and Facilities Maintenance provider based in Crayford, Kent, we pride ourselves on fostering a supportive and dynamic work environment where employees are encouraged to grow and develop their careers. With a strong emphasis on training, internal progression, and a friendly team culture, we offer our Service Desk Administrators not only competitive salaries and benefits but also the chance to engage with a diverse range of clients and projects, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land service-desk-administrator-based-near-dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RGB Network. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RGB Network before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace service-desk-administrator-based-near-dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RGB Network:Your cover letter is your chance to shine! Tell us why you want to work at RGB Network specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RGB Network!
How to prepare for a job interview at RGB Network
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
