At a Glance
- Tasks: Coordinate services and support the contracts manager in a busy office environment.
- Company: Established building services company with over 40 years of experience.
- Benefits: Competitive salary up to £40k, 28 days holiday, laptop, and mobile phone.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Join a dynamic team and make a real difference in service delivery.
- Qualifications: Strong communication skills and good IT proficiency required.
The predicted salary is between 33750 - 41250 £ per year.
A building services company with over 40 years trading is currently seeking a service coordinator/Labour Controller to work in their busy office in Hainault.
Salary package: £35/40k basic salary, 08.30 to 17.30 office based, 28 days holiday, Laptop & Mobile Phone.
The ideal candidate will provide comprehensive administration support to the contracts manager, ensuring customer and office enquiries are dealt with efficiently and effectively. Responsibilities include:
- Functioning as the initial contact with clients, accepting orders for works and entering them onto the works management system.
- Assisting with the daily workings of the contracts manager and team of engineers covering Planned and Reactive Maintenance.
- Reviewing reactive tasks received during the working day and raising them on the in-house system.
- Participating in a call-out rota to support the OOH teams (currently 1 in 6).
- Taking incoming telephone calls to assist with client requests and updates.
- Reviewing outstanding jobs with reference to specified response times and ensuring calls are responded to appropriately.
- Assigning work to engineers on the in-house system and Client Portals.
- Allocating specialist sub-contractors when necessary and providing relevant information to ensure compliance with client requirements.
- Booking works in with clients directly and following procedures.
- Arranging/submitting permits to work at relevant sites and ensuring engineer timesheets are accurate.
- Recording site-specific information and ensuring relevant details are reviewed when allocating jobs.
- Ordering materials and monitoring until proof of delivery is obtained.
- Liaising with the head office procurement team on all orders and ensuring the correct job number is allocated to all materials ordered.
Knowledge and Experience (Essential):
- The ability to plan and prioritise, resolve issues, and meet targets and deadlines.
- Good written and spoken communication skills.
- A good collaborator with excellent customer care skills.
- Good IT skills including experience with CAFM.
- The ability to work as part of a team to get works allocated and delivered to high standards.
- Open and honest communication within the team, with clients, and with sub-contractors involved in service delivery.
- Preparedness to forward plan and ensure all up-to-date information is handed over to everyone involved.
To apply, please send a copy of your most updated CV.
Service Coordinator/Labour Controller, up to £40k in Chigwell employer: RGB Network
Join a well-established engineering consultancy in London that values innovation and collaboration, offering a competitive salary and a comprehensive benefits package. With a strong focus on employee growth, you will have the opportunity to lead projects, mentor junior staff, and shape the future of the highways team in a supportive hybrid working environment. This role not only allows for technical leadership but also fosters meaningful client relationships, making it an excellent choice for those seeking a rewarding career in civil engineering.
