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- Tasks: Lead and manage a dynamic team overseeing building fabric operations and maintenance.
- Company: Established engineering company with over 50 years of experience in building services.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Join a vibrant team dedicated to excellence in building fabric solutions.
- Why this job: Make a real impact by ensuring high-quality service delivery for prestigious clients.
- Qualifications: Proven leadership skills and experience in operational management within the building sector.
The predicted salary is between 75000 - 75000 £ per year.
Head of Department – Building Fabric - £75k – Essex based. Office: Essex with occasional travelling to client sites. My client are a leading engineering company who have been trading for over 50 years providing first class building services solutions to some of the largest names within retail, educational and catering clients. The opportunity has now become available for an operations manager/head of department to oversee their building fabric department.
Role Purpose
The Head of Department – Building Reactive Operations is responsible for the overall strategic, operational, and commercial performance of the Building fabric Reactive function across contracts. This role provides leadership to Contracts Managers and operational teams, with full accountability for service delivery, financial performance (P&L), health & safety compliance, contract mobilisation, and client satisfaction. The objective is to ensure all contracts are delivered safely, efficiently, profitably, and in line with client expectations, company standards, and legislative requirements. You will be overseeing a building fabric department that consists of 35 engineers, 3 contract managers and a team of administrators across blue chip clients such as universities, retail and catering contracts across London and the South East. This busy department carries out all building fabric repairs and maintenance to large fabric projects.
Key Responsibilities
- Leadership, Management & Accountability (LMA)
- Lead, manage, and develop Contracts Managers and operational teams
- Drive a culture of accountability, ownership, and continuous improvement
- Conduct performance reviews, coaching, and succession planning
- Set and maintain operational standards aligned with company policies
- Operational Delivery
- Oversee delivery of all reactive maintenance and contract services
- Ensure works are completed safely, on time, within budget, and to quality standards
- Manage mobilisation of new contracts and service expansions
- Monitor KPIs and resolve escalated operational issues
- Commercial & Contract Management
- Maintain full accountability for contract performance and compliance
- Manage commercial risk, variations, and service delivery standards
- Support contract renewals and identify opportunities for commercial growth
- Estimating & Pricing
- Oversee estimating, pricing, and tender submissions
- Ensure competitive pricing while protecting margins
- Health & Safety
- Lead and promote a strong health & safety culture
- Ensure RAMS are reviewed, approved, and implemented
- Oversee audits, inspections, and incident investigations
- Financial Management
- Full ownership of departmental P&L
- Monitor revenue, costs, margins, and forecasts
- Identify cost efficiencies and growth opportunities
- Client & Stakeholder Management
- Build and maintain strong client and stakeholder relationships
- Attend client meetings, reviews, and manage escalations
- Ensure high levels of customer satisfaction and service performance
- Department Accountability
- Operating within the Building accountability structure, the role holds responsibility for:
- Operational delivery across all regions
- Mobilisation of new contracts and service expansions
- Health & Safety performance and compliance
- Revenue delivery and financial performance
- Full P&L ownership
Building Fabric Operations Manager in Basildon employer: RGB Network
Contact Detail:
RGB Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Fabric Operations Manager in Basildon
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. We want you to show them you’re genuinely interested in their work and how you can contribute to their success in building fabric operations.
✨Tip Number 3
Practice your answers to common interview questions, especially around leadership and operational management. We suggest using the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, check out our website for more opportunities that match your skills!
We think you need these skills to ace Building Fabric Operations Manager in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Building Fabric Operations Manager role. Highlight your leadership experience, operational management skills, and any relevant achievements in the building services sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description, especially around managing teams and ensuring client satisfaction. Let us know what makes you tick!
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. Did you improve efficiency or reduce costs in previous roles? Share those numbers! We love seeing how you've made a difference in past positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at RGB Network
✨Know Your Numbers
As a Building Fabric Operations Manager, you'll need to demonstrate your understanding of financial performance. Brush up on P&L statements and be ready to discuss how you've managed budgets in the past. Show them you can keep costs down while maintaining quality.
✨Showcase Leadership Skills
This role requires strong leadership, so prepare examples of how you've led teams in previous positions. Think about times when you’ve driven accountability and continuous improvement. Be ready to discuss your approach to coaching and developing team members.
✨Understand Health & Safety Regulations
Health and safety is a big deal in this role. Familiarise yourself with relevant regulations and be prepared to discuss how you've implemented safety measures in past projects. Highlight any experience you have with RAMS and audits to show you're proactive about compliance.
✨Client Relationship Management
Building strong client relationships is key. Prepare to talk about how you've managed client expectations and resolved issues in the past. Share specific examples of how you've ensured high levels of customer satisfaction and how you’ve handled escalations effectively.