Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customer care by managing service requests and maintaining strong relationships.
- Company: Established M&E Contractor with a solid reputation in the industry.
- Benefits: Competitive salary, 22 days holiday, and pension scheme.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and attention to detail required.
- Other info: Monday to Friday role with opportunities for professional growth.
The predicted salary is between 29000 - 32000 £ per year.
A well established M&E Contractor with 35 years trading are now seeking a service coordinator/administrator to work in their busy Maidstone office.
Purpose of the Role
To support the Customer Care Manager in delivering an efficient, professional, and proactive customer care service to house builders, residents, and suppliers. This role ensures all administrative, communication, and process-related aspects of customer care are handled to a high standard, aligning with the company’s objectives and reputation.
Key Responsibilities
- Update client systems and internal databases accurately.
- Prepare orders and documentation using company-approved templates.
- Liaise effectively with engineers, house builders, and suppliers.
- Ensure compliance with internal procedures and quality standards.
- Assist in continuous improvement of Customer Care operations.
- Manage the full lifecycle of customer care jobs (load, book, close).
- Meet builder deadlines and provide timely updates.
- Accurately process material requests and create purchase orders.
- Maintain supplier relationships for reliable and timely deliveries.
- Process and log material returns promptly.
- Track returns through to completion.
- Handle warranty claims for parts within coverage.
- Communicate efficiently with manufacturers and maintain professional correspondence.
- Build strong, respectful relationships with house builders, residents, and suppliers.
- Maintain accurate and up-to-date warranty certificates and spreadsheets.
- Organise and maintain all documentation and digital records efficiently.
- Keep company systems and databases updated.
- Answer calls promptly and professionally.
- Follow company procedures and ensure excellent service to all callers.
Requirements
- Attention to detail and a methodical approach to tasks.
- Strong communication and listening skills.
- Ability to stay calm and professional under pressure.
- Confident use of Microsoft Office (Word, Excel, Outlook).
- A team player who contributes positively to the department.
Package
- £28/32k Basic Salary
- 5 days a week in office Monday to Friday 8 till 5
- 22 days holiday
- Pension
Service Coordinator in Maidstone employer: RGB London
Contact Detail:
RGB London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Maidstone
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to do mock interviews with you, focusing on common questions for service coordinators. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your organisational skills! When you get an interview, be ready to discuss how you manage tasks and keep everything running smoothly. Use examples from past experiences to demonstrate your attention to detail and methodical approach.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which we really value.
We think you need these skills to ace Service Coordinator in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Coordinator role. Highlight your attention to detail, communication skills, and any relevant administrative experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our team at StudySmarter and how you can contribute to our customer care service. Keep it professional but let your personality come through!
Showcase Your Tech Skills: Since we rely on Microsoft Office for many tasks, make sure to mention your proficiency in Word, Excel, and Outlook. If you have experience with databases or client systems, don’t forget to include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RGB London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities listed in the job description, such as managing customer care jobs and maintaining supplier relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Service Coordinator, strong communication is key. Prepare examples of how you've effectively liaised with clients or team members in the past. During the interview, practice clear and professional communication to reflect the high standards expected in this role.
✨Demonstrate Attention to Detail
This role requires a methodical approach and attention to detail. Bring examples of how you've successfully managed documentation or processes in previous roles. Highlight any experience with databases or order processing to show you can handle the administrative aspects of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to stay calm under pressure. Think of situations where you've had to manage multiple tasks or resolve conflicts, and be ready to discuss how you handled them. This will showcase your ability to thrive in a busy environment.