At a Glance
- Tasks: Manage void properties and ensure quick, efficient re-letting.
- Company: Leading Housing Association in East London with a strong community focus.
- Benefits: Competitive pay, hybrid working, and a chance to make a real difference.
- Other info: Opportunity for personal growth and impactful work in the community.
- Why this job: Join a respected provider and help residents access quality housing.
- Qualifications: Experience in social housing lettings and strong organisational skills.
The predicted salary is between 57000 - 58000 £ per year.
We are recruiting for an experienced Voids & Lettings Officer to join a leading Housing Association in East London on an initial 6-month contract. This is a key role within the Operations team, responsible for managing the end-to-end voids, allocations and lettings process, ensuring homes are re-let quickly, efficiently and in full compliance with housing legislation, policies and nomination agreements.
Key Responsibilities:
- Manage void properties from vacancy through to successful tenancy sign-up.
- Coordinate allocations, lettings, transfers and rehousing cases.
- Advertise properties, manage shortlists and process nominations via Locata.
- Liaise with Local Authorities, housing officers and external stakeholders.
- Arrange property viewings and ensure all compliance documentation is in place.
- Monitor void performance, maintain accurate records and support KPI reporting.
- Deliver excellent customer service throughout the lettings journey.
Requirements:
- Previous experience within social housing lettings, allocations and voids management.
- Strong knowledge of housing legislation, nomination agreements and allocations processes.
- Experience using housing management systems such as Northgate, Locata or similar.
- Excellent organisational, communication and stakeholder management skills.
- Ability to work independently and manage a busy caseload to tight deadlines.
This is an excellent opportunity to join a respected housing provider and make a real impact on reducing void times and helping residents access quality housing.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Voids & Lettings Officer employer: RG Setsquare
Join a leading Housing Association in East London as a Voids & Lettings Officer, where you will play a vital role in ensuring homes are re-let efficiently and in compliance with housing legislation. Our supportive work culture promotes professional growth and offers hybrid working options, allowing you to balance site and home-based responsibilities. With a commitment to equality and community impact, this is an excellent opportunity for those seeking meaningful employment in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Voids & Lettings Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Voids & Lettings Officer role.
✨Tip Number 2
Get your online presence sorted! Update your LinkedIn profile to reflect your experience in social housing lettings and voids management. Make sure it’s clear that you’re ready to jump into a new role and make an impact.
✨Tip Number 3
Practice your interview skills! Prepare for common questions related to voids management and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Voids & Lettings Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Voids & Lettings Officer role. Highlight your experience in social housing lettings and any relevant knowledge of housing legislation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experience makes you the perfect fit. Keep it concise but impactful – we love a good story!
Showcase Your Skills:Don’t forget to showcase your organisational and communication skills in your application. Mention specific examples where you've successfully managed a busy caseload or liaised with stakeholders. We want to know how you can deliver excellent customer service!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at RG Setsquare
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and the lettings process. Familiarise yourself with key terms like voids, allocations, and nomination agreements. This will show that you're not just interested in the role but also understand the intricacies involved.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in managing void properties and coordinating lettings. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you've successfully handled similar responsibilities.
✨Engage with Stakeholders
Since liaising with local authorities and external stakeholders is crucial, think about how you can showcase your communication skills. Be ready to discuss how you've built relationships in the past and how you would approach stakeholder management in this role.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities, so be prepared to talk about how you manage a busy caseload. Share strategies you use to stay organised and meet tight deadlines, as this will reassure them that you can handle the demands of the position.
