At a Glance
- Tasks: Be the go-to person for tenant queries and keep everyone updated on maintenance work.
- Company: Join a leading Blue Chip Construction contractor with a strong team spirit.
- Benefits: Long-term opportunity, supportive team, and community engagement.
- Other info: Work in a dynamic environment covering the Midlands area.
- Why this job: Make a real difference in tenants' lives while developing your communication skills.
- Qualifications: IT literate, driving licence, and proactive communication skills.
Our client is a well-run Blue Chip Construction contractor contracted to provide responsive maintenance and void property works on a 10-year framework in the Midlands Area. We are seeking an IT literate and car driving RLO to complement our growing team.
Your key responsibilities as an RLO are to ensure that the tenants are updated for all planned work, queries are dealt with in a timely manner, and complaints are investigated and findings shared. You will also help the office team dealing with emails and queries. Being a key member of the team, you must be proactive in communicating with colleagues to understand work requirements and then keeping the client and tenants up to date with work planned and work in progress.
Key Responsibilities:- Be the first point of contact for job queries and ensure that they are actioned in a timely manner.
- Communicate with all stakeholders for planned and larger works and when work will impact building users in a communal area.
- Responsible for managing and resolving difficulties and complaints regarding the works by liaising and negotiating with all parties for expedient and effective resolution including meeting tenants and clients.
- Raising any concerns with the Contract Manager so that proactive plans are made.
- Support the office team during peaks in demand with emails and general queries.
- Ensure residents are kept informed of all works to be carried out and updated with ongoing progress and changes/adaptions with effective and prompt communication i.e. visits and letters.
- Follow up with aftercare service to ensure the works are carried out promptly and efficiently.
- Organise Consultation Evenings with tenant groups, record attendees and take minutes of meetings.
- Support and plan social value events within the community.
- Support improvement projects to improve the service delivery to our clients.
Please note general areas covered include Sandwell, Tipton, Dudley and surrounds. This is a genuine long-term opportunity with a fantastic team to work with on a day-to-day basis.
Tenant Liaison Officer employer: RG Setsquare
RG Setsquare is an excellent employer that values its employees by providing competitive pay rates and the opportunity for permanent positions with increased earnings. The work culture promotes safety and high standards, while also offering a supportive environment for personal and professional growth, especially in the vibrant community of Northampton. With the provision of a company van and a focus on teamwork, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RG Setsquare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RG Setsquare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RG Setsquare:Your cover letter is your chance to shine! Tell us why you want to work at RG Setsquare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RG Setsquare!
How to prepare for a job interview at RG Setsquare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
