At a Glance
- Tasks: Support service charge and compliance functions through financial admin and customer communication.
- Company: Public Sector provider with a commitment to community service.
- Benefits: Competitive hourly rates, potential for temp to perm, and valuable experience.
- Other info: 6-month assignment with opportunities for career growth.
- Why this job: Make a difference in your community while gaining essential skills in a supportive environment.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 15 - 20 £ per hour.
Our client, a Public Sector provider, is looking for a Technical Support Officer for a 6-month assignment, with the possibility of temp to perm. Rates are £15.31 or £20.40 Umbrella per hour.
Role Summary: This role supports service charge, leasehold, and communal compliance functions through accurate financial administration, customer communication, statutory coordination, and record management.
- Service Charge Administration: Manage service charge records, reporting, recharges, leaseholder queries, and Section 20 consultation support using CX, TechOne, and related systems.
- Customer & Stakeholder Engagement: Respond to tenants, leaseholders, contractors, and managers to resolve enquiries, explain charges, and provide progress updates.
- Compliance Coordination (Communal Areas): Coordinate inspections, certification, remedial works, and follow-up actions across communal compliance workstreams, ensuring accurate records are maintained.
- Gas Safety: Coordinate gas safety checks, remedials, and certification.
- Asbestos Management: Support asbestos surveys, monitoring, and action tracking.
- Fire Safety: Coordinate fire inspections, maintenance, and remedial works.
- Electrical Safety: Arrange electrical inspections and track certification and remedials.
- Water Hygiene (Legionella): Support water hygiene monitoring, risk assessments, and remedial actions.
- Lifts & Lifting Equipment: Arrange lift inspections, maintenance, and defect follow-up.
Interested? Apply today!
Eden Brown is acting as an Employment Business in relation to this vacancy.
Technical Support Officer/Admin employer: RG Setsquare
As a Public Sector provider, we pride ourselves on fostering a supportive and inclusive work environment where employees can thrive. Our commitment to professional development ensures that as a Technical Support Officer, you will have access to training and growth opportunities while contributing to vital community services. With competitive pay rates and a focus on employee well-being, we offer a rewarding career path in a dynamic and impactful sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer/Admin
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical support and compliance. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with service charge administration and compliance coordination. This can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Support Officer/Admin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the role of Technical Support Officer. We want to see how your skills in financial administration and customer communication shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Be sure to mention your experience with compliance coordination and any specific systems you've used, like CX or TechOne.
Showcase Your Communication Skills:Since this role involves engaging with tenants, leaseholders, and contractors, we need to see examples of your strong communication skills. Share instances where you resolved queries or provided updates effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at RG Setsquare
✨Know Your Systems
Familiarise yourself with the systems mentioned in the job description, like CX and TechOne. Being able to discuss your experience or knowledge of these tools will show that you're ready to hit the ground running.
✨Prepare for Customer Queries
Think about common queries you might receive from tenants and leaseholders. Prepare clear, concise responses that demonstrate your ability to communicate effectively and resolve issues promptly.
✨Understand Compliance Requirements
Brush up on the compliance areas listed, such as gas safety and fire inspections. Showing that you understand the importance of these regulations will highlight your commitment to maintaining safety and standards.
✨Showcase Your Organisational Skills
Since the role involves managing records and coordinating various inspections, be ready to share examples of how you've successfully organised similar tasks in the past. This will illustrate your ability to handle the responsibilities of the position.
