At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication during projects.
- Company: Join a leading maintenance provider with a supportive team culture.
- Benefits: Earn £14.50 per hour, with mileage expenses covered and immediate start available.
- Other info: Enjoy a dynamic work environment with opportunities for growth across local projects.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 13.5 - 16.5 £ per hour.
RGSS's client, a leading maintenance provider, are looking for a reliable Resident/Tenant Liaison Officer to join their team.
Location: Rochdale (OL11) with travel across Rochdale, Oldham, and Middleton
Salary: £14.50 per hour (PAYE)
Hours: 39 hours per week, Monday to Friday, 8:00 AM - 4:30 PM
Start Date: ASAP
About the Role: We are currently seeking an experienced and customer-focused Resident Liaison Officer / Tenant Liaison Officer to support Facilities Management and planned works projects across Rochdale, Oldham and Middleton. Acting as the key point of contact between residents, clients and site teams, you will ensure effective communication throughout project delivery while maintaining excellent customer satisfaction.
Key Responsibilities:
- Act as the primary liaison between residents, clients, contractors and site teams.
- Build and maintain positive relationships with tenants and residents throughout project works.
- Arrange and manage resident appointments for surveys, inspections and works.
- Provide regular updates to residents regarding work schedules, progress and any changes.
- Prepare and distribute resident communications, including update letters and notices.
- Handle resident queries, concerns and complaints promptly and professionally.
- Maintain accurate project records, databases and tracking systems.
- Update internal trackers and ensure information is recorded correctly and in a timely manner.
- Support site teams with access arrangements and resident engagement activities.
- Conduct home visits where required to discuss works and address resident concerns.
- Escalate issues appropriately to project managers and senior stakeholders.
- Ensure all communications are delivered in line with company procedures and customer service standards.
- Travel regularly across Rochdale, Oldham and Middleton to support operational requirements.
Candidate Requirements:
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer or similar customer-facing role within Housing, Construction or Facilities Management.
- Excellent communication and interpersonal skills.
- Strong administrative and organisational abilities.
- Experience managing appointments, correspondence and customer databases.
- Ability to work confidently with residents, clients and operational teams.
- Proficient in Microsoft Office applications, including Outlook, Word and Excel.
- Strong problem-solving skills and the ability to handle sensitive situations professionally.
- Full UK Driving Licence preferred.
Benefits:
- Competitive rate of £14.50 per hour PAYE.
- Immediate start available.
- Mileage expenses reimbursed.
- Opportunity to work on a range of Facilities Management projects across the local area.
- Supportive team environment with ongoing project opportunities.
If you are interested, kindly share your CV on (url removed) or call Tranum at (phone number removed). Happy Applying!
Thank You! RG Setsquare is acting as an Employment Business in relation to this vacancy.
Resident/Tenant Liaison Officer in Rochdale employer: RG Setsquare
RG Setsquare is an excellent employer, offering a dynamic work environment where experienced professionals can thrive in the electricity infrastructure sector. With a focus on safety and compliance, employees benefit from competitive remuneration, opportunities for professional growth, and the chance to work on impactful projects across the UK. The company's commitment to fostering a collaborative culture ensures that every team member feels valued and empowered to contribute to the success of the organisation.
