At a Glance
- Tasks: Manage customer complaints with empathy and professionalism while ensuring compliance.
- Company: Reputable local housing provider in Manchester with a supportive team culture.
- Benefits: Comprehensive benefits, personal development opportunities, and a collaborative work environment.
- Other info: Temporary role for approximately 3 months with potential for growth.
- Why this job: Make a difference by helping customers resolve their issues in a meaningful way.
- Qualifications: Experience in social housing and a solid understanding of the Housing Complaints process.
The predicted salary is between 20250 - 24750 £ per year.
Eden Brown are seeking a highly efficient Complaints Assistant working for a well-known local Housing provider in Manchester. The role is temporary for approximately 3 months covering sickness.
Duties will involve:
- Formulating correspondence to customers
- Calling customers to formally acknowledge complaints and process
- Sending letters
- Raising BACS requests
- Managing complaints with empathy and professionalism
It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development.
Requirements:
Due to the nature of this role, interested candidates must have social housing experience, which includes a full understanding of the Housing Complaints process.
Complaints Assistant in Ringway employer: RG Setsquare
RG Setsquare is an excellent employer that values its employees by providing competitive pay rates and the opportunity for permanent positions with increased earnings. The work culture promotes safety and high standards, while also offering a supportive environment for personal and professional growth, especially in the vibrant community of Northampton. With the provision of a company van and a focus on teamwork, this role is perfect for those seeking meaningful and rewarding employment.
