At a Glance
- Tasks: Support responsive repairs, manage customer enquiries, and oversee repair processes.
- Company: Join a dynamic team in London focused on delivering high-quality repairs.
- Benefits: Competitive pay, weekly payments, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Make a real difference in residents' lives through effective repairs and customer service.
- Qualifications: Experience in administration, customer service, and understanding of housing tenures.
The predicted salary is between 19.54 - 19.54 £ per hour.
- Job Role: Repairs Officer, Level 3
- Pay rate is £19.54 per hour PAYE
- Duration: 3+months
- Role Details - Mon-Fri 9am-5pm, 1-hour unpaid break, Hours: 35hrs per week
- Paid on a weekly basis
Responsibilities
- Use first line diagnostic abilities and thorough understanding of repairs processes to provide effective support functions in responsive repairs for the operational businesses.
- Recognise work that falls outside of responsibilities and cases that would be categorised as complex, as well as what and when to elevate to senior staff.
- Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard.
- Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems.
- Own and administer all marketplace activity associated with quote review, acceptance and oversight.
- Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment.
Work with all stakeholders and contractors to ensure all KPI's are met, managing competency in line with Building Safety legislation.
- Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment.
- Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents.
- Support the team with regular cost and quality audits for all aspects of repair works.
- Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver.
Follow up with residents to ensure satisfaction with completed repairs.
- Provide a review and rating for all completed jobs.
Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring.
- Assist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance.
- Support the regional teams to manage a reliable, trusted and responsible repairs service.
Working with colleagues in the relevant regional teams to ensure all stakeholders are kept informed of works being carried out.
- Provide relevant telephone support as needed, liaising with colleagues, contractors and third-party providers as appropriate.
- Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience.
Skills and Experience
- Experience of developing and running administrative systems and processes.
- Financial understanding of SOR codes and quote variation - SOR's are part of diagnosing repairs and are a standard set of rates that are used across repair contracts that repair officers at level 3 would be expected to understand and be able to use.
- No access process - there is a standard operating model of 3 no accesses and a job to be closed - Level 3 would be expected to already know this and and how to apply this.
- Tenure understanding or Permanent housing, temporary housing, Leasehold, Managing Agents - all of these are tenures that exist in various housing organisations, and they have their own basic rules - leasehold for example carry out their own internal repairs to their property - we would expect that level 3 have an understanding of all these tenures.
- Highly organised and experience of managing conflicting priorities in a busy office environment.
- Experience in working in a customer service environment.
- Experience of providing performance monitoring and commentary against business targets.
- Experience working to meet key performance indicators.
- Good understanding of the relevant legislation, statutory and regulatory requirements.
- Customer focused mindset.
- Good spoken and written English
- Effective IT skills including basic/intermediate MS Office skills.
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Repairs Officer Level 3 employer: RG Setsquare
RG Setsquare is an excellent employer, offering a dynamic work environment where experienced professionals can thrive in the electricity infrastructure sector. With a focus on safety and compliance, employees benefit from competitive remuneration, opportunities for professional growth, and the chance to work on impactful projects across the UK. The company's commitment to fostering a collaborative culture ensures that every team member feels valued and empowered to contribute to the success of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Officer Level 3
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like RG Setsquare, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs Officer Level 3 at RG Setsquare.
We think you need these skills to ace Repairs Officer Level 3
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at RG Setsquare
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
