At a Glance
- Tasks: Be the face of the business, managing reception and providing top-notch admin support.
- Company: Join a dynamic team in Milton Keynes with a collaborative culture.
- Benefits: Earn £30,000 - £35,000 with full-time hours and a supportive work environment.
- Other info: Opportunity to work closely with senior leaders and grow your career.
- Why this job: Make a positive impact by creating exceptional first impressions every day.
- Qualifications: Previous reception or admin experience and excellent communication skills required.
- Receptionist / Front of House Coordinator
- Milton Keynes Area | £30,000 - £35,000 | Full-Time | On-Site (5 Days per Week)
About the Role
We are seeking a professional, proactive, and highly organised Receptionist / Front of House Coordinator to provide a first-class experience for employees, visitors, contractors, and senior stakeholders.
This is a varied role combining front-of-house responsibilities, office administration, executive support, visitor management, and workplace coordination.
You will be the face of the business, ensuring the smooth day-to-day operation of reception services while providing administrative support to senior leaders and coordinating a range of site services.
Key Responsibilities
- Reception & Visitor Management
- Provide professional and welcoming reception coverage for employees, visitors, and contractors.
- Manage visitor registrations, inductions, and access requirements.
- Maintain accurate visitor records and ensure a consistently positive front-of-house experience.
- Administration & Executive Support
- Support senior leaders with diary management, meeting coordination, travel arrangements, expenses, and document preparation.
- Coordinate visitor itineraries, workshops, and events, ensuring all requirements are delivered accurately and on time.
- Workplace & Facilities Coordination
- Coordinate meeting rooms, catering, hospitality, and other workplace services.
- Liaise with Facilities, IT, Security, Health & Safety, and external suppliers to resolve day-to-day operational issues and ensure actions are completed promptly.
- Access & Compliance Administration
- Administer access control, badge management, vehicle access, and emergency roll-call records.
- Maintain accurate records, process requests efficiently, and ensure compliance with established site procedures.
- How Success Will Be Measured
- Providing a professional reception service with positive feedback from visitors, employees, and stakeholders.
- Maintaining accurate visitor, access, and compliance records with minimal errors.
- Delivering executive and administrative support to agreed deadlines with a high level of accuracy.
- Ensuring workplace services, meetings, and hospitality arrangements are delivered smoothly with minimal disruption or booking conflicts.
What We're Looking For
- Previous experience in a reception, front-of-house, office coordination, administration, or executive support role.
- Excellent customer service and communication skills.
- Experience coordinating meetings, diaries, visitors, and administrative activities.
- Proficiency in Microsoft Outlook, Teams, Word, Excel, and other Microsoft Office applications.
- Strong attention to detail and ability to handle confidential information professionally.
Desirable
- Experience within an engineering, manufacturing, technical, or corporate environment.
- Experience with visitor management, access control, roll-call, or workplace systems.
- Experience coordinating events, hospitality, catering, and meeting logistics.
- Knowledge of purchasing processes, expenses, or supplier administration.
- What's on Offer
- Full-time, permanent position.
- Opportunity to work closely with senior stakeholders.
- Supportive and collaborative working environment.
If you enjoy delivering exceptional service, thrive in a fast-paced environment, and take pride in creating a positive first impression, we'd love to hear from you
Receptionist - Milton Keynes employer: RG Setsquare
RG Setsquare is an excellent employer, offering a dynamic work environment where experienced professionals can thrive in the electricity infrastructure sector. With a focus on safety and compliance, employees benefit from competitive remuneration, opportunities for professional growth, and the chance to work on impactful projects across the UK. The company's commitment to fostering a collaborative culture ensures that every team member feels valued and empowered to contribute to the success of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RG Setsquare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RG Setsquare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RG Setsquare:Your cover letter is your chance to shine! Tell us why you want to work at RG Setsquare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RG Setsquare!
How to prepare for a job interview at RG Setsquare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
