Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position based in Maidstone who are looking for predominantly remote complaints investigators for the 3 months ongoing, at the rate of £18.70 per hour umbrella Role is predominantly remote (wfh) with occasional office attendance required. Job responsibilities To investigate and resolve complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code. The role is critical in fostering a positive complaint-handling culture and maintaining strong relationships with residents. Maintaining strong relationships with residents. Key Responsibilities: Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. Work closely with internal teams and external contractors to gather evidence and resolve complaints. Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities. Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping. Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.About you: Experience: · Proven experience in a similar role within a contact centre or customer service environment. · Experience in a social housing or similar public sector service environment (preferred). Should your skills match the above please send through your updated CV. Eden Brown is acting as an Employment Agency in relation to this vacancy
Customer Complaints Specialist - Maidstone employer: RG Setsquare
RG Setsquare is an excellent employer, offering a dynamic work environment where experienced professionals can thrive in the electricity infrastructure sector. With a focus on safety and compliance, employees benefit from competitive remuneration, opportunities for professional growth, and the chance to work on impactful projects across the UK. The company's commitment to fostering a collaborative culture ensures that every team member feels valued and empowered to contribute to the success of the organisation.
