At a Glance
- Tasks: Engage with residents, resolve issues, and support community activities.
- Company: Dynamic organisation focused on improving local communities in South West London.
- Benefits: Competitive pay at £30 per hour and a supportive work environment.
- Other info: Office-based role with a consistent Monday-Friday schedule.
- Why this job: Make a real difference in people's lives and enhance neighbourhoods.
- Qualifications: Strong people skills and experience in customer service or community engagement.
The predicted salary is between 30 - 30 £ per hour.
We're looking for a proactive, people-focused Resident Engagement & Neighbourhood Lead to join our client based in South West London
This is a fantastic opportunity for someone who enjoys working with people, building relationships and making a positive difference within local communities.
You'll be at the heart of neighbourhood engagement, working closely with residents, understanding their concerns, helping resolve issues and ensuring people feel listened to and supported.
You don't need to come from a housing background!
We're equally interested in people with transferable experience in customer service, community engagement, local government, property management, social care, complaints handling or any role where building relationships and supporting people has been central to your work.
What will you be doing?
- Acting as a key point of contact for residents, providing support, guidance and assistance.
- Building positive relationships with residents and local communities.
- Listening to resident concerns, identifying solutions and helping resolve neighbourhood issues.
- Supporting community engagement activities and encouraging resident involvement.
- Working collaboratively with internal teams and external partners to improve the resident experience.
- Taking ownership of enquiries and ensuring residents receive a positive and timely response.
- Helping create safe, welcoming and thriving neighbourhoods.
What are we looking for?
- Someone who is naturally approachable, confident and enjoys engaging with people.
- Excellent communication and relationship-building skills.
- Experience dealing with customers, residents or members of the public.
- The ability to manage challenging conversations and resolve issues professionally. A proactive, solution-focused attitude with the confidence to take ownership.
- Strong organisational skills and the ability to manage competing priorities.
A genuine interest in helping people and improving communities.
Housing experience is desirable but absolutely not essential.
We welcome applications from candidates with transferable skills who can demonstrate strong people skills, empathy, resilience and a customer-focused approach.
Important: This is a fully office-based, Monday-Friday position, so we're looking for someone who genuinely enjoys working in an office environment and is happy with a consistent weekday routine.
Resident Engagement & Neighbourhood Lead in London employer: RG Setsquare
RG Setsquare is an excellent employer, offering a dynamic work environment where experienced professionals can thrive in the electricity infrastructure sector. With a focus on safety and compliance, employees benefit from competitive remuneration, opportunities for professional growth, and the chance to work on impactful projects across the UK. The company's commitment to fostering a collaborative culture ensures that every team member feels valued and empowered to contribute to the success of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Engagement & Neighbourhood Lead in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RG Setsquare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RG Setsquare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Engagement & Neighbourhood Lead in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RG Setsquare:Your cover letter is your chance to shine! Tell us why you want to work at RG Setsquare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RG Setsquare!
How to prepare for a job interview at RG Setsquare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
