We're Hiring: Head of Operations – Soft FM ⚡
London
£90,000 – £100,000 per annum + Benefits
Full-Time | Permanent | 40 Hours per Week
Facilities Management | Soft FM | Healthcare | Operations Leadership | Contract Management
We are recruiting for an experienced Head of Operations – Soft FM to lead the operational delivery of a major and complex healthcare facilities management contract in London.
This is a senior leadership opportunity for an established Facilities Management professional with significant experience managing Soft FM services, large operational teams, complex contracts and senior stakeholder relationships.
The successful candidate will take overall responsibility for operational performance across multiple Soft FM service lines, ensuring consistently high standards of service delivery, compliance, commercial performance, customer satisfaction and operational excellence.
The role will play a key part in shaping operational strategy, driving continuous improvement, developing high-performing teams and delivering service transformation across a complex healthcare environment.
Responsibilities & Duties
• Lead the operational delivery of multiple Soft FM service lines across a large and complex healthcare environment.
• Develop and implement strategic operational plans to improve service quality, efficiency, productivity and customer satisfaction.
• Take overall accountability for operational performance across the contract.
• Maintain accountability for financial performance, budgets, cost control and P&L management.
• Build and maintain strong relationships with senior client stakeholders and key internal stakeholders.
• Act as a senior point of escalation for operational, contractual and service-related matters.
• Ensure contractual obligations, KPIs, SLAs, performance targets and service standards are consistently achieved.
• Monitor operational performance and implement appropriate improvement actions where required.
• Lead, manage, motivate and develop a large operational and management workforce.
• Create a high-performing, engaged and customer-focused operational culture.
• Provi...
Head of Operations-Soft FM - London employer: RG Setsquare
RG Setsquare is an excellent employer, offering a dynamic work environment where experienced professionals can thrive in the electricity infrastructure sector. With a focus on safety and compliance, employees benefit from competitive remuneration, opportunities for professional growth, and the chance to work on impactful projects across the UK. The company's commitment to fostering a collaborative culture ensures that every team member feels valued and empowered to contribute to the success of the organisation.
