At a Glance
- Tasks: Investigate and resolve resident complaints while ensuring fair and timely resolutions.
- Company: Join a dynamic team focused on fostering positive relationships with residents.
- Benefits: Earn £20.51 per hour, with paid travel and potential hotel accommodation.
- Other info: Remote role with a temporary commitment of 3 months and opportunities for growth.
- Why this job: Make a real difference by improving complaint-handling processes and enhancing resident satisfaction.
- Qualifications: Experience in complaint resolution and strong communication skills are essential.
The predicted salary is between 20.51 - 20.51 £ per hour.
Are you in search of a temporary yet fulfilling role? We're thrilled to offer an exciting position based in Essex looking for remote complaints investigators for 3 months ongoing, at the rate of £20.51 per hour umbrella. Training will be in Ealing for 2 days - Travel will be paid. If you are travelling a significant distance, a hotel may be provided.
Job responsibilities:
- To investigate and resolve complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code.
- The role is critical in fostering a positive complaint-handling culture and maintaining strong relationships with residents.
- Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.
- Work closely with internal teams and external contractors to gather evidence and resolve complaints.
- Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.
- Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.
- Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.
About you:
Experience: Proven experience ...
Complaints Investigator (Remote) in London employer: RG Setsquare
Join a dynamic team that values integrity and transparency, where your role as a Complaints Investigator will directly contribute to enhancing resident satisfaction in Essex. With a strong commitment to employee development, we offer comprehensive training and support, ensuring you have the tools needed for success. Enjoy the flexibility of remote work, competitive pay, and the opportunity to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Investigator (Remote) in London
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like RG Setsquare when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from RG Setsquare!
We think you need these skills to ace Complaints Investigator (Remote) in London
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Complaints Investigator (Remote), make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at RG Setsquare. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at RG Setsquare
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at RG Setsquare.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit RG Setsquare in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at RG Setsquare.
